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HelpDesk/Support

Operations-Focused Client Success Manager

Job in Merthyr Tydfil, Merthyr Tydfil County, CF47, Wales, UK
Listing for: Bytes Software Services
Full Time position
Listed on 2026-05-30
Job specializations:
  • IT/Tech
    HelpDesk/Support
  • Customer Service/HelpDesk
    HelpDesk/Support
Job Description & How to Apply Below
Bytes Software Services is looking for a Customer Success Manager who will own post-sale client outcomes and ensure high-quality technical support. The role involves managing client relationships and service performance reporting, leading monthly service reviews, and ensuring compliance with SLAs. Candidates should have a Bachelor's degree, ITIL qualification, and strong communication skills. The position is hybrid with 3 days in the office and offers an opportunity to improve service delivery.
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