IT Regional Support Specialist

IT Regional Support Specialist – Parkside Hospital

Competitive salary, depending on experience | 37.5 weekly hours

As an IT Regional Support Specialist, you’ll bring experience of working in a modern ITIL-based IT service organisation, providing technical support and experience of managing a complex IT infrastructure. You will have excellent communication skills and a technical ability to support major outages, Windows7-10 and Microsoft Cloud technologies.

• Contribute to the support and implementation of the end user computing platform in order to deliver maximum value to Nuffield Health.
• Deliver a high standard of support to Nuffield Health IT users.
• Provide desk‑side support within dedicated region/cluster supporting all Nuffield Health sites.
• Provide 2nd line remote support to end users within the dedicated region.
• Deliver excellent customer service throughout all engagement with the user in order to improve user satisfaction.
• Resolve incidents and handle service requests in a professional and timely manner.
• Proactively develop the quality of the service offered to the end users and the efficiency of the delivery of that service.
• Provide dedicated support during project deployments for set periods of time.
• Transition the knowledge gained from the projects back into operations.

• Free private healthcare
• Gym membership
• Cycle‑to‑work scheme
• And more