Technical CRM Manager

About Cleo

At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper‑intelligent financial advisor in their pocket. That's the future we're creating.

Cleo is a rare success story: a profitable, fast‑growing unicorn with over $200 million in ARR and growing over 2x year‑over‑year. This isn't just a job; it's a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.

If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit. Follow us on Linked In to keep up to date with new product features and insights from the team.

We’re looking for a Technical Email Marketing Manager to own the operational and technical side of Cleo’s CRM ecosystem. You’ll be the go‑to person for making sure every email, trigger, and automation runs smoothly and efficiently.

This is a hands‑on role at the intersection of marketing, engineering, and data — perfect for someone who loves problem‑solving, clean systems, and getting into the technical detail behind a great customer journey.

• Troubleshoot and optimise – Diagnose issues with triggers, segmentation logic, and email delivery. Understand why users are or aren’t receiving messages and fix it fast.
• Manage transactional and triggered emails – Take ownership of our API‑driven email setup to ensure reliability, visibility, and scalability.
• Keep our data healthy – Maintain data hygiene, ensure list integrity, manage suppression and bounce logic, and keep our CRM in top shape.
• Collaborate across teams – Work closely with CRM marketers, data engineers, and product managers to help build efficient, accurate customer journeys.
• Shape the future stack – Help define and evolve Cleo’s long‑term CRM and martech infrastructure. Identify and implement the right tools, integrations, and automations.
• Ensure compliance and deliverability – Own best practices for email deliverability, authentication (SPF/DKIM/DMARC), and privacy standards (GDPR, PECR).

• You’re technically fluent in email operations and automation platforms (Customer.
  
  IO, Braze, Iterable, or similar).
• You can read and write basic API calls, and you’re comfortable working with JSON, SQL, and webhook configurations.
• You understand data structures, event triggers, and segmentation logic at a granular level.
• You love diving into problems, diagnosing weird behaviour, and building reliable, scalable solutions.
• You’re collaborative, detail‑oriented, and care about improving the user experience through precision and quality.

• A competitive compensation package (base + equity) with bi‑annual reviews, aligned to our quarterly OKR planning cycles.
• Work at one of the fastest‑growing tech startups, backed by top VC firms, Balderton & EQT Ventures.
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
• Flexibility. We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work.
• Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally.

• Company‑wide performance reviews every 6 months.
• Generous pay increases for high‑performing team members.
• Equi…