Service Delivery Co-ordinator Junior

Location:

Pentrebach, Merthyr Tydfil, United Kingdom
Date Posted:
Oct 27, 2026
Category:
Supply Chain / Procurement
Job Type: Full-Time

General Dynamics Land Systems is on the look-out for a full-time Service Delivery Co-Ordinator Junior to join our Supply Chain Team, based in Merthyr Tydfil. The successful and inclusive candidate will earn a favourable salary of £29,250 to £32,500 based on experience and potential. This is an ideal role for someone who has a proactive and positive mindset and a keen desire to grow professionally.

Joining an established team, the successful candidate will support the Service Delivery Coordinator in delivering the spares availability process for the customer, ensuring customer requirements are met in a timely and effective manner.

Reporting to the Service Delivery Manager, the Service Delivery Coordinator Junior is responsible for supporting key service delivery activities, including sourcing spares, expediting the spares, coordinating the ordering of replacement production stock, producing daily, weekly, and monthly reports for internal and external stakeholders, and raising sales orders to fulfil customer demands across the AJAX programme.

The role requires strong organisational skills, attention to detail, and the ability to work collaboratively with customers and internal teams to ensure the smooth operation of service delivery processes and the achievement of contractual and operational objectives.

• Support the management of the spares availability process for the AJAX programme.
• Expedite customer demands to ensure agreed KPI’s are achieved.
• Coordinate the ordering and sourcing of material
• Raise and process sales orders in line with customer requirements.
• Produce and distribute daily, weekly, and monthly operational and performance reports.
• Monitor and track customer requests, providing updates to stakeholders as required.
• Liaise with internal teams, suppliers, and customers to resolve queries and issues.
• Maintain accurate records within relevant systems and databases.
• Support service review meetings through the preparation of reports and documentation.
• Assist in identifying opportunities for process improvements and increased operational efficiency.

We pride ourselves in being a great place to work with a shared sense of purpose, offering highly competitive benefits:

• A flexible benefits scheme - allowing you to adapt your benefits to suit yours and your family’s needs
• A personalised career development plan, alongside regular progress reviews - supporting and valuing your progression within the Company
• Professional training and development courses, both internal and external - allowing you to reach your full potential
• A flexible working environment where your contributions are recognised and rewarded, which includes compressed hours, reduced hours and job share
• A Company sports and social club, offering events at discounted prices – giving you the opportunity to meet and socialise with your fellow colleagues outside the workplace

General Dynamics Land Systems is a global leader in providing products and support across the full spectrum of combat vehicles. Our global team has more than 6,000 employees working towards creating a diverse product portfolio delivering best-in-class capability to Armed Forces communities worldwide. In the UK, we employee more than 750 people and are leading the way in Armoured Fighting Vehicles and sustainment services.

Our vision is documented and embedded into our culture, so all employees understand the Company’s direction and their role in achieving it. We are currently delivering the AJAX…