Service Manager

Fire & Security Role:

Are you a Service Manager working with fire and security service and maintenance operations
?

• Competitive salary and package

• Previous experience working within the Fire and Security industry
• Strong organisational skills with the ability to manage multiple priorities and tight deadlines
• High competence in fire and security systems technology
• Excellent relationship management and team motivation skills
• Strong verbal and written communication skills
• A performance-driven mindset with experience using metrics to drive results
• Proven leadership skills with the ability to lead by example
• Ability to work under pressure and adapt to changing workloads
• High attention to detail with strong analytical skills
• Assertive approach when required

• CSCS or ECS card (desirable)
• Experience using Cash4
  
  Windows, Joblogic or equivalent systems (desirable)
• Experience producing Profit and Loss reports (desirable)
• Experience achieving SLAs and implementing improvement solutions (desirable)

• Manage a team of 12 Engineers and 5 Coordinators
• Oversee service and maintenance delivery through Senior Engineers and Regional Engineering Teams
• Deliver service and maintenance works in line with client expectations and SLAs
• Attend site and client visits, with 60% of work covering Fire Alarms and 40% Security Systems
• Build strong client relationships, manage escalations, and conduct regular face-to-face meetings
• Collaborate with Sales and Installation teams to grow service contracts
• Carry out site surveys for service and remedial works and provide quotations
• Proactively manage team performance, attendance, coaching, and development
• Act as escalation point for out-of-hours call-outs
• Support Service Desk targets and job completion performance
• Manage overtime, timesheets, rotas, engineer PDA usage, vehicles, PPE, and stock
• Control commercial performance including gross margins, KPIs, and cost efficiency
• Produce RAMS, deliver toolbox talks, and support NSI and HSE audits
• Ensure compliance with NSI standards, company quality standards, and client SLAs
• Work across office and site locations in the UK, with regular travel and occasional travel to Europe

Don’t miss out on this exciting opportunity to join the team and make a difference in the fire and security industry.
Apply today and take the next step in your career!