Housing Repairs Operation Manager

Enfield, London

£55,542 - £70,452 per annum

We're looking for an exceptional operational leader to take charge of our in house Direct Labour Organisation (DLO) and drive a high performing, resident focused repairs service at a pivotal moment of improvement.

If you're strategic, resilient and passionate about delivering excellence for residents — this is a role where your leadership will truly make a difference.

• A repairs service with a £5m annual turnover, delivering high?quality, responsive and 24/7 emergency repairs
• Performance, culture and people development across trade and technical teams
• Operational plans that turn strategic priorities into real-world improvements
• Service excellence through data driven decision making and continuous improvement
• Compliance with all key legislation including CDM 2015 and H&S at Work Act 1974
• Close collaboration with Estates Services, Customer Services, Planning and Feedback teams to deliver a seamless resident journey

• A confident leader with experience motivating and developing operational teams
• Strong background managing high-value responsive repairs and M&E programmes
• Proven ability to lead technical teams and trade-based operatives
• Expertise in service transformation, commercial delivery and performance management
• A strong grasp of legislation relating to landlord health & safety, assets and repairs
• Someone who thrives on improvement, accountability and delivering brilliant outcomes for residents

This is a rare opportunity to step into a high-impact leadership role and be at the forefront of improving a critical public service. You'll shape culture, performance and service quality — with the platform to make a measurable difference every single day.

Apply now and help us deliver a repairs service our residents can rely on