Assistant Manager

Location:

Mecca Wrexham, Smithfield Road, Wrexham, Denbighshire, United Kingdom

We are seeking an Assistant Manager to work hand‑in‑hand with the General Manager at Mecca Wrexham. The role involves leading a team, delivering exceptional customer experiences, driving operational results, and fostering team development.

• Lead, motivate, and support a passionate team.
• Deliver outstanding customer experiences every day.
• Drive results and keep operations running smoothly.
• Coach and develop staff to reach their full potential.
• Oversee daily operations, ensuring smooth and efficient service.
• Engage with guests and colleagues; resolve issues positively.

• Leadership experience in a fast‑paced customer environment.
• Customer‑focused mindset with a passion for memorable service.
• Operational know‑how and ability to manage daily activities.
• Excellent communication skills – confident in engaging guests and colleagues.
• Hands‑on attitude and willingness to lead by example.
• Commercial awareness: understanding KPIs, cost control, and performance drive.
• Adaptability under pressure and creative problem‑solving.
• Experience coaching and giving feedback to team members.

• Competitive salary from £32,500.
• Paid breaks.
• Exclusive rewards platform – discounts on travel, shopping, dining, and more.
• 50% off food and soft drinks for you and up to three friends.
• Pension and life assurance.
• Company sick pay scheme.
• Career development – access to the UK’s leading LMS platform.
• Induction program and supportive culture.
• Opportunities to work on exciting projects and contribute to growth.

We are committed to being an inclusive employer. If you require a reasonable adjustment to be made, please let us know ahead of your interview.