Senior Floor Manager Job Merthyr Tydfil area,Wales UK,Retail

This is JD. Born in 1981. Built for Now. At JD, we don’t just sell sneakers and outdoor gear, we set trends, break boundaries, and build communities. Whether you're on the shop floor, behind the scenes, or driving innovation, every role here plays a part in shaping the future of our industry. We’re fast-paced, fearless, and unapologetically ambitious. We celebrate authenticity, thrive on collaboration, and never stop pushing forward, if you’re ready to bring your energy, ideas, and personality to a team that values them.

This is your moment. This is JD. Are you in?

At JD Sports, we don’t just lead the game - we define it. As a Senior Floor Manager in one of our flagship stores, you’ll be at the heart of our premium retail experience, setting the standard for performance, service, and brand excellence. You’ll take ownership of floor operations, inspire and develop a high-performing team, and ensure every customer interaction reflects the elevated JD benchmark.

Working closely with senior leadership, you’ll drive results, maximise commercial opportunities, and bring the energy and discipline needed to run one of our most influential stores. If you’re ready to lead with confidence, empower others, and deliver outstanding retail execution in a fast-paced, world-class environment, this is your stage to make a significant impact.

Role Overview As a Senior Floor Manager in a JD Sports flagship store, you drive operational excellence and commercial results. You lead from the front—motivating your team, owning floor performance, and delivering exceptional service every shift. You set the pace, coaching your team to maintain high standards while keeping the floor running smoothly and aligned with the premium JD experience. Working closely with store leadership, you help push ambitious sales targets, elevate customer engagement, and maintain a best-in-class retail environment.

This role demands confident, hands-on leadership, strong commercial awareness, and the ability to lift team performance to the highest level.

Key Responsibilities

Lead the shop floor to deliver exceptional JD service standards, ensuring a premium customer experience at all times.
Drive strong commercial performance through effective merchandising, stock management, and team motivation.
Take ownership of the store’s key performance indicators, ensuring consistent progress and strong overall results.
Support smooth day-to-day operations, including opening and closing routines, cash processes, audit compliance, stock accuracy, and cost control.
Recruit, train, coach, and develop colleagues, building a high-performing, engaged, and customer-focused team.

Skills & Experience Required

Supervisory or management experience within a fast-paced, high-volume retail or customer-facing environment.
Strong leadership skills with proven ability to develop and inspire teams.
Excellent communication and customer-resolution ability, confident in handling complex situations.
Solid commercial awareness with understanding of store operations and performance drivers.
Strong attention to detail and the ability to uphold premium standards in a flagship setting.

Desirable Attributes

Passionate about the JD brand, retail trends, and delivering a standout flagship experience.
Experience in visual merchandising or premium product presentation.
Energetic, confident leader who thrives in high- pressure, high-traffic environments.
Proactive problem solver who takes initiative and drives continuous improvement.
Builds strong working relationships, contributing to a positive and inclusive store culture.

What We Offer

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