Customer Experience Specialist

At Axis Roofing, we’re more than just a roofing company—we’re a small, family-owned business built on the values of Dependability, Elevation, Fearlessness, and Integrity. We take pride in delivering top-quality roofing solutions while creating an exceptional customer experience.

We are seeking a Front Desk Support Specialist to join our team—someone consistent, dependable, and looking for long-term growth with a company that truly values its people.

This is a part-time position with both in-office and remote hours.

• Monday & Friday: 8:00 AM – 5:00 PM
• Tuesday, Wednesday & Thursday: 1:30 PM – 5:00 PM

• Sunday Evening: 1–2 hours (flexible)

• Answer phones with professionalism and warmth, providing outstanding support to customers and vendors
• Schedule roof inspections and coordinate with our representatives
• Manage data entry and job updates in our CRM system
• Assist office staff with daily tasks and office needs
• Support management with scheduling, data entry, and administrative duties
• Send and distribute important documents
• Register warranties and assist with insurance scheduling

• Minimum of 1–2 years of administrative, customer service, or office support experience (preferred)
• Strong communication skills with a professional and friendly phone presence
• Highly detail-oriented with excellent organizational skills
• Proficient in Google Suite (Docs, Sheets, Gmail, Calendar) and Microsoft Office (Excel, Word)
• Comfortable using CRM and other web-based platforms
• Familiar with social media platforms and open to learning new technology
• Ability to multi-task and manage priorities in a fast-paced environment
• Consistent, dependable, and seeking long-term growth with a company
• Self-motivated, adaptable, and eager to support both office staff and management
• Reliable with the ability to manage both in-office and remote responsibilities
• If chosen as a candidate, you will be required to email a short video introducing yourself and explaining why you are the right fit for Axis Roofing.

• Previous experience in the roofing, construction, or home services industry
• Experience using CRM or project management software (e.g., Accu Lynx, Job Nimbus, Salesforce, etc.)
• Bilingual (English/Spanish) communication skills
• Background in customer service handling scheduling, warranty, or insurance processes
• Strong problem-solving skills with the ability to de-escalate challenging customer situations
• A proactive attitude with the ability to anticipate office and team needs

• Flexibility:
  Enjoy a unique blend of in-office and remote work
• Supportive Team:
  Be part of a close-knit, family-owned company that values collaboration
• Career Growth:
  Build your skills and grow with a thriving business
• Stability:
  Join a company where consistency, integrity, and long-term commitment are truly valued

If you’re dependable, eager to grow, and ready to join a fearless team with integrity at its core—we’d love to meet you!

Apply today and take the next step with Axis Roofing!