Document Control Specialist

What’s Under the Hood Drive Time  Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for Drive Time and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That’s Nice, But What’s the Job?

Responsibilities of the Job (Or Better Known as, Your Next Destination)
This position is responsible for being proficient in Document Control Coordinator tasks and ability to take on additional assignments and responsibilities in all aspects of title handling and processing.

Assist customer and business with amendment to securitized titles (repossessions, moves, adding or deleting names from title, name changes, and flips) including, but not limited to, reviewing incoming paperwork, prepping, and sending out all necessary paperwork to third-party title vendor, the DMV and/or customer

Verify and service titles, distribute documents to correct departments and ultimately the return of the documents to the customer or third party at the time the loan is completed

Provide excellent internal and external customer service by supporting the escalation phone line and outbound calls as necessary

Complete tasks on assigned accounts in a timely manner to avoid losses and adhere to service level expectations

Complete title corrections by reviewing incoming paperwork, prepping, and sending out all necessary paperwork to the DMVComplete lien verifications for internal and external departments

Complete document replacement requests

Complete scheduled and ad hoc projects including but not limited to the following: lien verifications, originator backouts, unwinds, and unperfected titles

Proficient in the support of Document Control Coordinator job functions as required

Other duties as assigned

Knowledge,

Skills and Abilities

(The Good Stuff)
Exhibit proficiency as a Document Control Coordinator for minimum of 6 months

Clear, concise, and professional written and oral communications and interpersonal skills

Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment

Effective time management skills and ability to prioritize and multi-task to ensure the achievement of assigned performance objectives

Ability to effectively apply professional acumen to favorably resolve issues escalated from internal and external customers

Ability to drive departmental compliance with all regulatory requirements

Self-motivated with strong decision-making capabilities; ability to self-start

Ability to work in an accurate, detail-oriented, and highly productive manner

Demonstrate problem solver skills, and ability to utilize available resources

Requirements (a.k.a. What You Need to Get the Job Done)
High School Diploma, GED, or equivalent certification

Experience with Microsoft Office such as Excel, Outlook and Word2+ years of experience in titles, collections and/or financial services

Associate degree or bachelor's degree in business or related field may be used as a proxy for experience

Physical Demands The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to remain in a stationary position at least 75% of the time Occasionally move about inside the office to access file cabinets, office machinery, etc.

Requires visual acuity and manual dexterity to constantly operate a computer and other office…