Service Manager

Service Manager Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, BSRO provides comprehensive training, competitive pay, paid vacation, healthcare, 401(k) and a culture that values diversity and inclusion.

Combining in-depth automotive repair knowledge with exceptional people skills, the Service Manager will manage customer relationships, serve as liaison between technicians and customers, select, coach, lead, train and supervise vehicle technicians, and assist with parts, materials and equipment purchasing.

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by managing all aspects of customer interactions.
• Serve as the primary point of contact for customer inquiries, feedback and concerns.
• Understand and manage business operations, paperwork, financial transactions and company policies.
• Drive sales through proactive customer interactions, vehicle inspections and communication between front and back of the shop.
• Provide insights to the front of the shop to facilitate product and service sales.

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem-solving skills for customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Strong teammate and customer communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and stay current in automotive repair issues.
• Valid automotive driver’s license at all times.

• Associate’s degree or equivalent.

• Medical, dental and vision from day 1.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand pay (daily pay) program.

• Professional development: resources to help teammates grow.
• Community involvement: pride in working with local communities.
• Integrity & teamwork: drive to do things right, together.

• Supportive onboarding experience.
• Opportunities to develop and grow through training and mentorship.
• Corporate social responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness for long-term well-being.
• A diverse and inclusive team.

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Mid-Senior level

Full-time

Other

Retail

Pay Range: $20.00 - $30.00 per hour.