Operations Analyst

Job Details

Location: Mesa, AZ

Salary: Undisclosed

Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients' lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify.

The Operations Analyst is a cross-functional project leader focused on enhancing the profitability and efficiency of the company. This analyst role drives strategic improvement and cross-functional collaboration projects by leveraging data analysis, process design, and performance metrics to optimize cash flow and support Acumen’s long-term financial health.

• Leverage tools like Excel and Power BI to create reports that surface insights, track trends, and support data-driven decision-making, focusing on identifying actionable opportunities for efficiency.
• Set and monitor key performance indicators and communicate outcomes and risks.
• Maintain Power BI work spaces, applications, and permissions.
• Monitor refresh schedules, troubleshoot issues, and maintain data integrity of existing reporting products.

• Serve as a strategic partner to operational teams by understanding challenges faced and proposing technology solutions to improve efficiency or accuracy.
• Document current state processes, identifying pain points, bottlenecks, inefficiencies and risks.
• Utilize strong root cause analysis skills to identify system or process issues, providing actionable insights and solutions to improve overall efficiency and accuracy in billing and claims processes.

• Support, and in some cases lead, the implementation of new processes, ensuring alignment between systems, people, and data.
• Develop and document future-state process designs that align with business goals and best practices.
• When short-term technology solutions are needed, build out solutions using available resources such as Excel, Power Automate, and Power BI.
• Create process documentation, lead education, and spearhead communications for new process implementations.
• Facilitate process reviews and team retrospectives to capture lessons learned and continuously improve execution.
• Build reporting to capture key performance indicators to measure performance trends of new processes.

• Build and leverage strong operational relationships across departments to understand business challenges, influence decision-making, and drive the adoption of new processes and systems.
• Identify operational risks and control gaps, and collaborate with operational teams to measure and mitigate risk.
• Serve as a champion for change, helping teams adopt new processes, technology and reporting tools.
• Facilitate education and feedback sessions to ensure cross-functional alignment, opportunities for feedback, and foster a culture of continuous improvement.

• Bachelor’s degree in Business Administration, Analytics, Operations Management or related field.
• 3+ years of experience in operations analysis, process improvement, or business consulting.
• Advanced proficiency in Power BI, including DAX, Power Query, and data modeling.
• Strong understanding of process mapping, Lean/Six Sigma, or continuous improvement methodologies.
• Excellent analytical, problem-solving, and communication skills.
• Experience in process documentation, requirements gathering, and workflow redesign.
• Ability to balance hands-on data work with strategic thinking and cross-functional collaboration.

• Experience with SQL, Excel, and other data analysis tools.
• Exposure to automation tools (Power Automate, Alteryx, etc.) or system integration projects.
• Change management and stakeholder facilitation experience.
• Familiarity with project management…