Senior Product Manager - Wellness

Senior Product Manager - Wellness

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we've been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you'll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you're passionate about making a meaningful difference, we'd love to hear from you.

We are seeking a senior product manager who can help shape the wellness system that enables police, fire, and EMS to proactively support their first responders. Our Mindbase system is designed to help peer support teams identify individuals who have responded to potentially difficult situations and provide support. You will guide the vision, strategy and execution of products, working closely with customers, marketing, designers, and engineers to deliver solutions that simplify complex workflows, support critical decision‑making, and enhance community safety.

This position is both strategic and hands‑on balancing long‑term product direction with day‑to‑day prioritization to ensure our products continue to lead the industry.

• Define the product's vision and long‑term strategic direction, ensuring alignment with company objectives and customer needs.
• Clearly articulate the business case and customer value for each initiative or feature so that the team understands the purpose and expected impact.
• Lead strategic planning by identifying the major areas of investment that will drive the product forward, then build the business cases and secure internal approvals to pursue them.
• Understanding of win / loss, competitive and market analysis to inform strategy.
• Used P&L insights to guide roadmap prioritization ensuring financial targets are considered.
• Serve as the recognized subject matter expert on the product, the market, technology trends, and the competitive landscape, regularly representing both the voice of the customer and business needs in senior‑level discussions.

• Define the product's vision and long‑term strategic direction, ensuring alignment with company objectives and customer needs.
• Clearly articulate the business case and customer value for each initiative or feature so that the team understands the purpose and expected impact.
• Lead strategic planning by identifying the major areas of investment that will drive the product forward, then build the business cases and secure internal approvals to pursue them.
• Understanding of win / loss, competitive and market analysis to inform strategy.
• Used P&L insights to guide roadmap prioritization ensuring financial targets are considered.
• Serve as the recognized subject matter expert on the product, the market, technology trends, and the competitive landscape, regularly representing both the voice of the customer and business needs in senior‑level discussions.

• Collect, develop, and curate ideas from customers, sales, and internal stakeholders, ensuring the most valuable and impactful are promoted to the backlog.
• Prioritize features by balancing user value, development effort, time to market, and competitive differentiation, while keeping strategic goals and initiatives at the center.
• Track and evaluate product performance, including sales, feature adoption, support tickets, and user satisfaction, and adjust priorities accordingly.
• Run trials, pilots, and MVPs to validate assumptions and refine the product before broader launches.
• Perform ongoing market and competitor research to ensure the product remains differentiated and competitive.

• Collaborate internally with engineering,…