Risk Manager II, WWOS AMER Resilience; Fulfillment & Operations

Job :  |  Services LLC

** This position can be located out of any physical Amazon location in the U.S. **

Resiliency protects our People, Operations, Assets and brand. We do this by being embedded within the teams that move packages and serve customers every hour of every day. The WWOS Risk & Resilience organization exists because uninterrupted operations is not optional, it is the mission. To serve our customers we must bridge Risk and Operations, assessing threats and leading our business partners through Risk Working Groups and Crisis Management Team events with credibility and operational fluency.

That means knowing our customers, understanding their constraints, and helping them manage risk in the context of their network reality. Making our customers more resilient through planning, risk mitigation, and automation is our mission.

As a Resilience Manager, you will design, build, and own the systems, frameworks, and programs that enable 24/7 operational continuity across Amazon's global network. This requires both the credibility to make real time decisions during live disruption events and the strategic discipline to design durable frameworks that prevent recurrence. Dynamic risk management and operational decision making are the primary competencies. Traditional resilience planning supports the operational mission.

You will drive delivery of multiple concurrent resilience and OC programs, own customer relationships with Operations, CX, Transport, S&LP, and cross functional partners, and influence the resilience agenda at senior leadership forums including briefing L10s on Daily Business Reviews (DBRs). You will independently translate complex operational and security challenges into scalable mitigations that protect Amazon's people, operations, assets, and brand.

We operate in a 24/7 environment so we operate a follow the sun model, ensuring that we support our team, regardless of region, to delight our customers. When ambiguous or systemic challenges arise, you exercise independent judgement to develop solutions, drive cross functional alignment, and ensure business continuity across the network. This role operates within globally defined frameworks while maintaining authority to adapt procedures to local regulatory and operational requirements.

Key job responsibilities

• Own the end-to-end contingency playbook portfolio for the assigned region/domain — from design through validated deployment, signing off on playbook quality before regional release.
• Design and build E2E contingency playbooks covering capacity loss at origin and volume impediment to destination scenarios, defining activation thresholds, decision trees, and automated PRECOG trigger protocols.
• Design and conduct comprehensive risk assessments and analytical deep dives to identify threats, vulnerabilities, and capability gaps across the assigned region.
• Own dynamic risk escalation protocols — defining when and how risk signals from PRECOG, SEM Dashboard, and field intelligence translate into contingency activation.
• Develop risk intelligence products, strategic threat assessments, and program performance reporting for senior stakeholders.
• Shape the evolution of regional resilience strategy in partnership with the Regional Resilience Lead, identifying emerging risks and capability gaps proactively.
• Drive real-time operational decision-making during disruption events, exercising independent judgement to activate, modify, or stand-down contingency responses.
• Validate playbook effectiveness through post-event analysis, updating activation thresholds and decision trees based on operational reality.

• Design,…