Technical Customer Support Advisor

About IntouchCX

Intouch

CX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting‑edge technology and a team that’s all‑in on making brands thrive, we’re setting the bar in quality‑driven support.

Intouch

CX Mesa has been recognized as the 2025 Arizona Industry Leader in Customer Service by the Mesa Chamber of Commerce. This honor highlights our commitment to excellence, integrity, and uplifting businesses in our community.

We are currently hiring Inbound Technical Customer Support Advisors.

Making someone’s day is a rewarding way to spend yours. Are you a problem solver who can easily connect with people, exceed expectations with your knowledge and passion for technology, and solve problems when things go wrong? If this sounds like you, we’re looking for Technical Customer Support Advisors to join our team.

Our Technical Customer Support Advisors are the first point of contact for customers, being the friendly voice of the coolest tech brand in the world. We rely on you to listen to customers, use your technical knowledge to provide world‑class customer care and troubleshooting, and remind customers that behind great products are amazing people.

• Flexible schedules
• Competitive salary – $18.50 / hr
• Industry‑leading benefits – Health, Dental, Vision, 401(k)
• Amazing career growth opportunities

• Assist all customers through inbound calls, emails, and/or chats.
• Communicate a variety of information to the customer.
• Be an active listener and help resolve customer inquiries.
• Provide a meaningful and positive experience with every customer.
• Learn and retain a thorough working knowledge of all existing and new products and services.

• High school diploma (or equivalent).
• 6 months to 1 year of customer service experience.
• Great communication skills, both verbal and written.
• Ability to be consistently ready to work and on time as scheduled.
• Availability:
  Full time (some shifts may depend on availability).
• Understanding that you will be working on‑site at our state‑of‑the‑art campus in Mesa, AZ.

Intouch

CX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. Intouch

CX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

By signing this application, the applicant consents to Intouch

CX collecting, using and retaining their personal information for purposes relating to the application process and, if hired, the employment relationship. Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.