Customer Support Specialist

Overview

Join to apply for the Customer Support Specialist role at Drive Time
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Drive Time Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we focus on putting the right customer in the right vehicle, on the right terms, and on their path to ownership.

You can find Drive Time's tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. If you ve got DRIVE and you re looking to make an impact, we would love for you to make a difference with us!

• Responding to inquiries and complaints promptly through proactive follow ups.
• Interacting with customers through multiple means of communication, including phones, text, and social media.
• Communicating with all lines of the business to properly research customer concerns.
• Attention to detail to ensure accurate representation of their cases.
• Problem solving with autonomy to offer assistance when appropriate.
• Effectively managing customer conflict while under pressure.
• Showing empathy and understanding for the customer s situation and acting as a single point of contact to ensure the highest level of customer satisfaction by setting proper expectations.
• Meet/exceed performance goals set by the company to deliver best in class customer experience by managing inbound and outbound customer communications within Service Level Agreements.
• Duties include, but are not limited to, helping develop training as needed, addressing customer concerns appropriately, assisting with legal settlements, and identifying trends to improve business processes.

• Passionate and goal oriented.
• A mind for the details.
• Ability to work well in a high-functioning team environment.
• Excellent verbal and written communication skills.
• Timely.
• Positive emotional resilience.

• High School Diploma required.
• Associates degree preferred.

• Medical, dental, and vision coverage;
  Drive Time covers a sizable portion of insurance premiums.
• 401(K), company paid life insurance, short and long-term disability coverage.
• Growth opportunities with Drive Time promoting many employees yearly.
• Tuition reimbursement for professional development.
• Wellness program with coaching, incentives, and discounts on medical premiums.
• Competitive pay and benefits would be a focus; money matters.
• On-site recreation (game room, ping-pong, pool) and on-site gym.
• Social events and team activities.
• Employee recognition and rewards programs.
• Paid time off for full-time roles (wellness days, holidays, personal time); part-time eligibility included.

Drive Time is Great Place to Work Certified. 90% of employees say they feel ing is contingent upon successful completion of background and drug screening. Drive Time is an Equal Opportunity Employer.