Customer Service Support Specialist

Our Customer Service & Sales team is at the forefront of delivering excellence. By managing relationships, leading proactive solutions, and elevating the client experience, every interaction makes a difference. Join us to grow your career and contribute to CAE's global mission of enhancing safety and readiness.

• Serve as a primary point of contact for students and clients throughout the training process.
• Provide exceptional customer service and timely support regarding enrollment, training schedules, housing, billing, onboarding, and student services.
• Coordinate and facilitate student onboarding activities, including orientation, welcome communications, and student preparedness initiatives.
• Partner with Flight Instructors, Training Managers, and Operations personnel to support student success and ensure a positive training experience.
• Assist students with housing arrangements, transportation resources, local community information, and general acclimation to training and life in the United States.
• Manage student records and maintain accurate student information within company databases and learning management systems.
• Coordinate enrollment activities, student registrations, and program changes.
• Support billing processes by reviewing student accounts, processing required documentation, and assisting with payment-related inquiries.
• Monitor student progress and collaborate with appropriate departments to resolve issues that may impact training completion or customer satisfaction.
• Respond to student, client, and internal inquiries through phone, email, and in-person interactions in a professional and timely manner.
• Maintain accurate documentation and records in compliance with company policies and applicable regulatory requirements.
• Coordinate communication between students, instructors, airline partners, and administrative departments.
• Assist with student service programs, engagement activities, and initiatives designed to improve the overall student experience.
• Support international students by providing guidance regarding program requirements, documentation processes, housing resources, and general student support services.
• Assist with the preparation, processing, and maintenance of student documentation, including immigration-related records and reporting when applicable.
• Serve as a liaison between students and internal departments to facilitate issue resolution and ensure customer satisfaction.
• Prepare reports, maintain tracking systems, and assist management with student service metrics and operational reporting.
• Participate in audits, regulatory reviews, and compliance activities as required.
• Continuously identify opportunities to improve processes, enhance customer service, and streamline the student experience.
• Perform other duties and administrative responsibilities as assigned.

• Experience supporting customers, students, or clients in a service-focused environment.
• Customer service orientation with a commitment to creating a positive student and client experience.
• Excellent verbal and written communication skills.
• Interpersonal skills with the ability to build relationships across diverse cultures and backgrounds.
• Organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and accuracy.
• Problem-solving and conflict-resolution abilities.
• Ability to work independently while collaborating effectively within a team environment.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Ability to create reports, analyze data, and use Excel formulas and spreadsheets.
• Time management and follow-through skills.
• Ability to handle sensitive and confidential information with professionalism.
• Adapt…