Utility Services Technician - Meters

THIS IS A FULL-TIME, BENEFITED, TEMPORARY POSITION WITH LIMITED FUNDING THROUGH JUNE 30, 2027. Funding for this position is reviewed each fiscal year and subject to budget approval.

This job classification description is intended to be generic in nature and not an exhaustive list of all duties and responsibilities. The specific tasks/duties may vary based on position assignment and as determined by the Town of Queen Creek.

Positions assigned to this class are responsible for fulfilling utility work orders which may include assembling, installing, repairing, replacing, relocating, testing, maintaining and/or investigating a variety of equipment, fixtures, and/or water/wastewater delivery systems.

This is an intermediate level maintenance/trades classification in the utilities maintenance and operations job family. Incumbent(s) demonstrate working knowledge of routine work applications and troubleshooting/diagnosis, working independently and referring more complex issues to superiors. Assignments require learned skills and a good technical understanding of the basics.

The following are intended to describe core work functions of this classification. While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the Town’s needs.

• Prioritizes, completes and routes daily work orders for performing meter assemblies.
• Installs, replaces, relocates, tests and maintains a variety of meters, including rereads, lockouts, flow and accuracy testing, unlocks, red tags notices, hydrant meters, temporary meters and related appurtenances.
• Perform field investigations and data analysis on Advanced Metering Infrastructure (AMI) equipment to diagnose and correct performance problems, ensuring accuracy.
• Produce accurate computer data entry for work order systems, activity logs, record keeping, etc.
• Use laptops and tablets to program, maintain, reprogram, and fix connectivity issues with meters and meter transceiver units.
• Communicates with customers to perform inspections and resolve customer issues or complaints.
• Maintains and tracks inventory and materials.
• Performs front line data analysis to identify errors, unusual account activity, recommends necessary adjustments, resolve leak and flow issues, handles special investigations on meter discrepancies, identifies and corrects meter reading errors that affect billing, and monitors high profile accounts;
• Prepares and reviews various reports such as water leaks, damaged meters, water usage with no assigned water account, inaccurate/missing account data, water use on locked accounts, obstructed and unable to locate meters.
• Performs research using sources that include on-line databases, other state and local organizations, Town and county databases, communication with other departments, and external customer contact.
• Reviews reports daily to identify billing issues caused by meter operations and submits necessary changes to Customer Service;
• Performs related work as assigned.

Education and Experience:

High School Diploma or GED and 2 years of related experience; or an equivalent combination of directly related education and experience.

• Driver’s License;
• Arizona Department of Environmental Quality Distribution Grade I Certification (within 6 months of hire date);
• Maintain all certifications/licenses required at job entry.

• Town’s subdivisions & streets;
• Proficient in computer hardware (including laptops and tablets) and software (including iOS, Windows)
• Basic operation, maintenance, plumbing service of water infrastructure.
• Use of standard office equipment including the computer and…