Senior Engineer, Field Services

Senior Engineer, Field Services### Senior Engineer, Field Services Apply:
Remote, AZ:
Full time:
Posted Yesterday:
REQ-15472
*
* Job Title:

** Senior Engineer, Field Services
*
* Job Description:

**** The Role
** Entegris is currently seeking a Senior Engineer, Field Service to join our
** Field Service Engineering
** team, based in
** Phoenix, Arizona.
** Based in the
** Phoenix metropolitan area**, this position will serve as a primary technical resource supporting customers across Arizona, California, and other strategic locations as required. A significant portion of the role will involve frequent travel and extended onsite assignments supporting customers in the
** San Francisco Bay Area, particularly Fremont, California**, as well as other customer locations.  
** What You’ll Do*
* * Install, commission, qualify, troubleshoot, repair, and maintain Entegris solid and liquid precursor delivery systems.
* Provide hands-on technical support for:
* Solid precursor delivery cabinets
* Liquid precursor delivery systems
* Bulk delivery platforms
* Heated delivery systems and thermal-management equipment
* High-purity fluid-handling and distribution systems
* Lead field investigations and support timely resolution of equipment, reliability, and process-related issues.
* Support canister, ampoule, and chemical-container change activities as required.
* Perform preventive maintenance, upgrades, field retrofits, and approved system modifications.
* Serve as a primary onsite technical resource during installations, escalations, qualification activities, and customer recovery efforts.
* Document field activities, troubleshooting results, corrective actions, and relevant technical observations in accordance with Entegris procedures.
* Partner with Engineering, Sustaining Engineering, Product Management, Field Service, and other cross-functional teams to communicate field observations and support product and reliability improvements.
* Provide clear and timely technical communication to customers and internal stakeholders regarding issue status, findings, actions, and next steps.
* Participate in an on-call support rotation and respond to critical customer events as required.  This position requires extensive travel to support customer operations, projects, and business growth initiatives.

* Home base:
** Phoenix metropolitan area, Arizona
*** Frequent travel throughout Arizona, California, and other customer locations as required
* Regular travel to support customers in the
** San Francisco Bay Area, including Fremont, California
*** Extended, multi-day onsite assignments may be required during installations, customer escalations, qualification activities, and major projects  
** What We Seek
*** Bachelor's degree in
** mechanical engineering, Chemical Engineering, Electrical Engineering, or a related engineering or technical discipline**; preferred not required.
* ** 5+ years of field service, field engineering, equipment engineering, or related technical experience
** supporting semiconductor capital equipment or process delivery systems.
* Demonstrated hands-on experience troubleshooting and servicing semiconductor equipment within customer manufacturing environments.
* Experience with
** ALD, CVD, EPI, diffusion, etch, or other semiconductor process applications
** is preferred.
* Experience with
** semiconductor precursor, chemical, gas, or high-purity fluid delivery equipment
** is strongly preferred.
* Practical, solutions-oriented approach with the ability to diagnose and resolve equipment issues directly on the production floor.
* Ability to work independently, prioritize competing customer needs, and exercise sound technical judgment in time-sensitive situations.
* Strong written and verbal communication skills, with the…