Lead Usher - Part-Time, Non-Benefited

Job Overview

Three part‑time, non‑benefited positions are currently available at the Mesa Arts Center (MAC). These listings will also serve to establish an eligible list for future full‑time and part‑time opportunities. The role is a non‑classified, non‑merit system, at‑will position. Application review will begin on Monday, January 12th and will continue weekly thereafter.

A Lead Usher performs administrative and customer‑relations work by providing support to the Front of House team, supervising volunteer ushers, and assisting with all aspects of patronage during events and performances. Responsibilities include overseeing events or performances, conducting pre‑show briefings with ushers, facilitating smooth and efficient patron flow into and out of the theater, arranging accommodations for individuals and groups with special needs, resolving customer complaints related to seating, ticketing, and other areas, reporting safety incidents, coordinating house opening with backstage management, and serving as event supervisor or on‑duty manager during certain events.

The Lead Usher may also create trainings for staff and volunteers, schedule, administer, and track those trainings, coordinate staff for live performances, relieve the supervisor of routine administrative tasks, proofread, edit, and process Word documents, maintain accurate records filing or database systems, communicate departmental policies and procedures to the Front of House team, and maintain inventories and requisition office supplies.

Teamwork, commitment to quality, and ownership of assigned tasks are essential. The functional duties of this class may be expanded as needed.

This class is supervised by the MAC Front of House Coordinator, who reviews work through observation, reports, meetings, conferences, and results achieved. Work schedule is irregular (evenings, weekends, holidays) and may require short‑notice shifts. The position is FLSA non‑exempt.

Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.

• High school graduation or GED.
• 1 to 3 years of customer‑service experience that includes solving customer problems.

• One year of theater and/or event supervision experience.
• One year of volunteer management experience.
• One year of experience working in a team environment.
• Bilingual speaking skills (English/Spanish).
• First Aid Certification.
• CPR Certification.

Please refer to the full job description and additional information regarding assignments, preferred qualifications, and essential functions at the following link:

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