Personal Banker; Arizona

Position: Personal Banker (Arizona)

At First Fidelity Bank we are looking for talented, enthusiastic team members with a passion for service excellence. Our employees are critical to our overall success. We invest in our employees by providing excellent training and development, as well as advancement opportunities. We offer family environment, great benefits, competitive pay and paid time off for work/life balance. We are dedicated to giving back to the communities we serve and encourage employees to participate in charitable giving and volunteer opportunities.

Summary

The Person al Banker is responsible for building meaningful, lasting relationships and providing exceptional service to new and existing clients. The Person al Banker will support clients in achieving their financial goals by resolving client issues, engaging them to understand their financial needs, identifying thoughtful solutions, and providing extraordinary delivery of products and services. A critical success factor for this position is to proactively identify client needs and look for opportunities to refer clients to additional lines of business that provide value and make their lives more convenient.

Primary

Duties/Responsibilities

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Client Relations and Sales

• Creates a memorable client experience by proactively building, maintaining, and growing relationships through various communication channels.
• Engages in professionally curious conversations with prospective and existing clients to uncover service opportunities.
• Presents options to clients about ways to make their banking more beneficial, easy and convenient.
• Works to bring the client’s expectations in line with the Bank’s capabilities to achieve the client’s desired outcome.
• Thoroughly explains product and account features, statements and service charges in a manner that the client can easily understand.
• Develops strong relationships with other colleagues at the Bank in order to introduce clients to specialists who can assist with specific financial needs.
• Provides prompt, efficient, and accurate service in response to client requests, inquiries, or problems.

Teller Transactions

• Provides accurate cash handling and positive client relations while performing a variety of Teller service functions.
• Assists clients with questions on accounts and researches to identify and resolve problems.
• Accurately processes transactions while working within defined limits of authority.
• Verifies deposit amounts, examines checks, bonds and cashier’s checks to determine negotiability.
• Responsible for accuracy in balancing each day’s transactions and verifying cash.

Other Duties

• Leads by example, exceeding the expectations of the Bank’s Mission, Core Values, and Golden Rules of Service.
• Complies with all policies, procedures and regulatory banking requirements.
• Demonstrates good work habits, attendance and follows policies and procedures.
• Performs other relevant duties as assigned.
• Regular and reliable attendance at work is an essential function of the job.

Qualifications Experience Requirements

• A minimum of six months’ work experience providing customer service support or cash handling experience in the financial services, retail sales or other goal-oriented environment.
• Previous teller and sales experience preferred.
• Proficient knowledge of bank products and services.

Education Requirements

• High school degree or equivalent required.
• Some college preferred.

Other Requirements (Skills, Abilities, Characteristics)

• Strong work ethic and high integrity.
• Represents the Bank and oneself positively, courteously and friendly.
• Excellent client-service skills, displaying a friendly, outgoing, assertive, confident and enthusiastic personality.
• Exceptional interpersonal and communication skills with the ability to build relationships.
• Demonstrates an outgoing, enthusiastic and sales-oriented personality.
• Established organizational skills leading to high accuracy rates in all areas.
• Proficient computer and technical skills, including the ability to use bank software products and branch capture equipment.

Additional Information Supervisory Responsibility

None

Physical Requirements

• May require long periods of standing or sitting.
• Ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing over 25 pounds.
• May require long periods of typing and repetitive motion.

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