Document Control Specialist

What's Under the Hood

Drive Time Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for Drive Time and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That's Nice, But What's the Job?

This position is responsible for being proficient in Document Control Coordinator tasks and ability to take on additional assignments and responsibilities in all aspects of title handling and processing.

In long, you will:

• Assist customer with amendment to securitized titles (Moves, Adding or Deleting names from title, Name Changes, and Flips); including but not limited to reviewing incoming paperwork, prepping, and sending out all necessary paperwork to the DMV and/or customer
• Verify and service titles, distribute documents to correct departments and ultimately the return of the documents to the customer or third party at the time the loan is completed
• Assist customers to reinstate their name on the title after a repossession; including but not limited to advising customer what documents are needed, reviewing incoming paperwork, prepping, and sending out all necessary paperwork to 3rd Party Title vendors and/or DMV
• Complete title corrections by reviewing incoming paperwork, prepping, and sending out all necessary paperwork to the DMV
• Complete lien verifications for internal and external departments
• Complete document replacement requests
• Provide excellent internal and external customer service by supporting the escalation phone line and outbound calls as necessary
• Complete tasks on assigned accounts in a timely manner to avoid losses and adhere to service level expectations
• Complete scheduled and ad hoc projects including but not limited to the following: lien verifications, originator backouts, unwinds, and unperfected titles
• Proficient in the support of Document Control Coordinator job functions as required

So What Kind of Folks Are We Looking for?

• Clear, concise, and professional written and oral communications and interpersonal skills
• Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment
• Effective time management skills and ability to prioritize and multi-task to ensure the achievement of assigned performance objectives
• Ability to effectively apply professional acumen to favorably resolve issues escalated from internal and external customers
• Ability to drive departmental compliance with all regulatory requirements
• Self-motivated with strong decision-making capabilities; ability to self-start
• Ability to work in an accurate, detail-oriented, and highly productive manner
• Demonstrate problem solver skills, and ability to utilize available resources

The Specifics.

• High School Diploma, GED, or equivalent certification
• Experience with Microsoft Office such as Excel, Outlook and Word
• 2+ years of experience in titles, collections and/or financial services
• Associate degree or bachelor's degree in business or related field may be used as a proxy for experience

Physical Requirements: The physical demands for this job

The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to remain in a stationary position at least 75% of the time
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer
• Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations
• This position could require moving objects up to 20 pounds

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! Drive Time Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, Drive Time Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We're as passionate about your professional development as you are. With that,…