Document Control Coordinator Job Mesa area,Arizona USA,Finance & Banking

What’s Under The Hood

Drive Time Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for Drive Time and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

What’s Under The Hood

That’s Nice, But What’s the Job?

Responsibilities of the Job (Or Better Known as, Your Next Destination)

Verify and service titles, distribute documents to correct departments, and ultimately the return of the documents to the customer or outside vendor at the time the loan is completed
Review and update account information as it pertains to actions taken surrounding document movement
Complete tasks on assigned accounts in a timely manner to avoid lien loss, provide excellent customer service and adhere to SLAs
Maintain on-site and off-site document storage
Ensure guidelines for securitization are consistently being met
Shipping and tracking of documents
Contact with outside parties to gain supporting information for title inquiries
Conduct phone and/or email conversations directly with DMV, title vendors, customers, and other third parties as applicable
Other duties as assigned

Knowledge,

Skills And Abilities

(The Good Stuff)

Clear, concise, and professional written and oral communications and interpersonal skills
Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment
Effective time management skills and ability to prioritize and multi-task to ensure the achievement of assigned performance objectives
Research state and county guidelines and policies about title inquiries
Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives.
Ability to effectively apply professional acumen to favorably resolve issues escalated from internal and external customers
Ability to drive departmental compliance with all regulatory requirements
Self-motivated with strong decision-making capabilities; ability to self-start
Ability to work in an accurate, detail-oriented, and highly productive manner
Demonstrate problem solver skills, and ability to utilize available resources
Regular and predictable attendance

Requirements (a.k.a. What You Need to Get the Job Done)

High School Diploma, GED, or equivalent certification
Experience with Microsoft Office such as Excel, Outlook and Word; data entry experience is preferred
1 year of professional experience including administrative, data entry, customer service, sales and/or retail industry; financial services or titles experience preferred
Associate degree or bachelor's degree in business or related field may be used as a proxy for experience

Physical Demands

Must be able to remain in a stationary position at least 75% of the time.
Occasionally move about inside the office to access file cabinets, office machinery, etc.
Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.
Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations.
This position could require moving…