Housing Care Navigator

Housing Care Navigator – Transitional Housing Services

Location: Mesa, AZ

Schedule: Full-Time | Non-Exempt

Copa Health is seeking a dedicated and compassionate Housing Care Navigator to support individuals experiencing homelessness in achieving long-term housing stability. In this role, you’ll provide trauma-informed care, conduct housing assessments, and connect participants with critical community resources. You will play a vital part in empowering participants to overcome barriers, secure housing, and thrive.

• Conduct intakes and needs assessments for participants.
• Create individualized housing plans tailored to each member’s goals.
• Provide trauma-informed, harm-reduction support and crisis intervention.
• Coordinate with landlords, service providers, and community partners.
• Assist participants in securing identification and housing documentation.
• Advocate for tenant rights and educate members on lease responsibilities.
• Facilitate workshops, peer support groups, and orientation sessions.
• Maintain accurate case notes and documentation in the Homeless Information Management System (HMIS).
• Meet consistently with members to address barriers and support housing goals.
• Transport or accompany participants as needed for housing search and resource access.

• Bachelor’s degree in Human Services, Social Work, Psychology, or related field OR equivalent combination of education and experience.
• At least 1 year of experience working with individuals experiencing homelessness and/or behavioral health needs.
• Ability to obtain a Level 1 Fingerprint Clearance Card within 8 weeks of hire.
• TB test clearance (upon hire and annually).
• Valid driver’s license and acceptable driving record.
• Must pass pre-employment drug screening.

• Strong interpersonal and communication skills.
• Experience working with diverse populations.
• Skilled in crisis intervention, de-escalation, and trauma-informed care.
• Proficient in Microsoft Office, HMIS, and EHR/EMR platforms.
• Ability to manage a caseload in a fast-paced environment.
• Team-oriented while able to work independently.

At Copa Health, we are dedicated to supporting the growth, well-being, and satisfaction of our team. As a Housing Care Navigator, you’ll enjoy:

• Limitless Growth and Career Advancement: Explore diverse career paths with internal development opportunities.
• Ongoing Career Development: Continuous training through our Organizational Development & Learning Department.
• Generous PTO: Start with up to 3 weeks in your first year, plus an extra PTO day for Employee Well-Being.
• Paid Holidays: 9 paid holidays annually.
• Comprehensive Wellness Program: Health Coach support and wellness incentives to reduce healthcare costs.
• Tuition Reimbursement: Up to $3,000 annually for educational growth.
• Affordable Healthcare Options: Medical, Dental, and Vision plans.
• Flexible Spending Accounts: H.S.A., H.R.A., and F.S.A. options with select medical plans.
• Insurance Coverage: Free Short-Term Disability, Long-Term Disability, and Life/AD&D insurance (up to $100,000).
• Retirement Savings: 403(b) retirement plan with company match.
• Employee Assistance Program: 6 free coaching sessions, 6 free therapy sessions, and wellness resources.
• Additional Options: Pet Insurance, Additional Life/AD&D coverage, and more.