Receptionist Float - East Valley

Receptionist Float - East Valley role at Center Well Senior Primary Care

$38,000 / yr – $45,800 / yr

Become a part of our caring community and help us put health first

The Receptionist 1 is responsible for welcoming patients and offering administrative support within a physician practice or center. This may include the following responsibilities:

• Greeting Patients:
  Welcome patients and visitors professionally, both in person and over the phone.
• Scheduling Appointments:
  Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.
• Patient Records:
  Maintain and update patient records, ensuring accuracy and confidentiality. Works in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
• Billing and Payments:
  Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
• Inquiries and Communication:
  Answer incoming calls, respond to patient inquiries, and provide general information.
• Office Management:
  Ensure the reception area is tidy, sanitized, and well‑stocked with necessary materials.
• Administrative Support:
  Assist with other administrative tasks as needed, such as ordering supplies, managing office inventory, and sending courier packages.

Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and work under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

• High School Diploma or GED.
• 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Ability to multitask in a fast‑paced environment.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).
• Travel to various Center Well clinics.

• Value‑based care model experience.
• Knowledge of Medical Terminology.
• Experience with EMR Systems (Electronic Medical Records).
• Bilingual in English and Spanish.

This role is considered patient‑facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

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Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities.

Center Well Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well‑being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes.

We go beyond physical health by also addressing other factors that can impact a patient’s well‑being.

Center Well is a Humana company that creates experiences that put patients at the center. As the nation’s largest provider of senior‑focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, Center Well is focused on whole‑person…