Representative - Scheduling

Representative - Scheduling Full-Time at Atlas Healthcare Partners

Base Pay: $19.23/hr – $24.04/hr the actual pay will be based on your skills and experience. Talk with your recruiter to learn more.

Located on the Banner Desert Medical Center campus in Mesa, the ASC offers exceptional care and outstanding customer service to patients and physicians. This ASC is adaptable to all specialties and offers six operating rooms and one procedure room. It prides itself on service excellence by providing individualized attention to both physicians and patients.

Atlas Healthcare and Banner Health manage, operate, and grow Banner Surgery Centers throughout the Southwest, focusing on daily customer service and the core values of Integrity, Culture, Teamwork, Respect, and Results. Health and dental benefits and a matching retirement package are provided.

This position is responsible for acting as a customer-oriented liaison between physician offices and the surgery center. The primary functions include scheduling surgical procedures using a computerized scheduling system and entering all applicable patient demographic and billing information into the system.

• Coordinates case times for elective procedures in a computerized scheduling system. Verifies and reviews physician privilege status prior to scheduling. Interfaces with medical staff office to maintain log of current privilege status and maintains confidentiality of all information. May acquire and maintain physician preference information and staff roster.
• Acquires authorization numbers, History and Physicals, results of laboratory tests and verifies they are current. Orders previous medical records for the day of the procedure when necessary.
• Types and prints physician orders for multiple physicians and departments. Schedules and maintains physician block time and block time releases in partnership with CEO and BD to optimize schedule.
• Enters physician’s orders for lab, blood bank, medical imaging, and cardiology. Enters results of diagnostic tests, patient registration information and patient charges. Compiles data and prepares statistical reports for management.
• Organizes and/or prioritizes case volume growth initiatives.
• Works with internal Atlas team members and the CEO to identify growth opportunities and mitigate threats to poor customer service experienced by the physician offices.
• Performs physician office site visits with the Business Development team to build customer relationships and address any service concerns they have.
• Executes and documents all activities specified in the Scheduler’s initiative. Participates in quarterly business development strategic meetings.
• Acts as a patient liaison to the surgery center. Greets and directs patients, visitors, physicians, and families and answers questions about policies and procedures. Acts as a liaison among nursing, physicians and staff to relay patient data. Screens requests for patient information and refers to appropriate staff.
• Other duties deemed necessary by the CEO to ensure the highest levels of customer service for the physicians, their offices, and all surgery center staff.

NOTE: The essential functions describe the general content and requirements of this position and are not exhaustive. Specific tasks or responsibilities will be documented by the incumbent’s immediate manager.

• High school diploma or GED required.
• Excellent organizational, human relations, and communication skills.
• Effective teamwork skills and ability to meet deadlines and productivity standards.
• Knowledge of word processing, spreadsheet software and ability to use computerized scheduling systems.
• Ability to maintain accurate statistical records, gather data, and produce reports.

• College degree preferred. Additional related education and/or experience preferred.
• Experience with 2 years of medical clerical work; preferably in an acute care environment, central scheduling or physician office setting.
• Knowledge of medical terminology, payor contract terms and processes.