Associate Patient Care Coordinator

Overview

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with care, pharmacy benefits, data, and resources they need to feel their best. This culture emphasizes diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.

Join us to start Caring. Connecting. Growing together.

Associate Patient Care Coordinator is responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions. This primary role provides front office support functions.

Hours: Monday – Friday, 8:00 AM – 5:00 PM

Location: 3048 E Baseline Rd, Mesa, AZ

• Greets patients as they arrive and manages standard wait times
• Complete check-in and check-out tasks including patient demographic verification, insurance verification, pre-authorizations and/or precertification of procedures, and copying required documents
• Collects co-payments, co-insurance, and deductibles and issues receipts
• Manages cashier box and daily deposits according to company policies
• Answers phones and schedules appointments
• Answer telephone calls, redirect calls as appropriate, assist callers with questions, and take messages as needed
• Manages medical records (maintains, files/scans, prepares for schedule)
• Verifies patient information and documents in the Electronic Health Record (EPIC)
• Ensures all correspondence is scanned and/or filed; processes requests for medical records release and maintains appropriate logs
• Establishes and maintains effective working relationships with patients, employees, and the public
• Performs other related duties as assigned

Competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team committed to your success. Offerings include:

• Paid Time Off accrued from the first pay period plus 8 paid holidays
• Medical plan options with Health Spending Account or Health Savings Account
• Dental, Vision, Life/AD&D Insurance, Short-term and Long-Term Disability
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: (Use the "Apply for this Job" box below)./uhgbenefits

• High School Diploma/GED (or higher)
• 1+ year of experience in customer service
• Basic proficiency with Microsoft Excel, Word, Outlook, and Power Point

• 1+ year of EMR experience
• 1+ year of experience with medical office processes
• 1+ year of related work experience including data entry

Pay is based on factors including local labor markets, education, work experience, certifications, and more. In addition to salary, the role offers a comprehensive benefits package and incentives. The hourly pay range is $16.00 to $27.69 per hour based on full-time employment. We comply with all applicable minimum wage laws.

United Health Group is an Equal Employment Opportunity employer. United Health Group is a drug-free workplace; candidates are required to pass a drug test before beginning employment.