Medical Assistant​/HCA

SUMMARY The Health Care Assistant is responsible for the performance of front and back-office duties in Planned Parenthood Health Centers. Services include an emphasis on family planning and reproductive health care, including the provision of birth control and comprehensive contraceptive counseling, testing and treatment of sexually transmitted infections, pregnancy testing, counseling and referrals, HIV testing, annual exams, abortion care and more.

GENERAL PRIORITIES Front Office Front desk reception - greets clients in a professional, friendly manner. Instructs clients how to complete appropriate paperwork.

Provides general information and patient education including discussing pregnancy options with patients provides patients with information on all contraceptive methods including Emergency Contraception and abortion education.

Schedules appointments. Responsible for knowing and understanding all medical services / programs provided as well as fees.

Maintains medical records

Pharmaceutical supply visits - fulfills contraceptive supply orders with correct authorization and documentation.

DIRECT RESPONSIBILITIES Back Office Inventory and maintenance - ensures ample inventory and keep supplies in exam rooms and keeps lab well stocked.

Instrument sterilization - maintains the sterilization of all instrument and instrument packs on an ongoing basis.

Patient education - evaluates patient needs for education on an individual basis

Laboratory testing - measures weight, height, and takes blood pressure.

Performs lab tests and veni-puncture within scope of practice approval.

Documents lab results in patient chart and in lab book.

Clinician support - instructs patients on procedures. Reassures patients during exams and procedures. Documents all actions appropriately.

Critical to this role, employee must exercise discretion in acquiring and disseminating confidential and proprietary information GENERAL ATTRIBUTES Outstanding moral character and commitment to neutrality, confidentiality, and professionalism

Ability to build trust and relationships with broad and diverse audiences

Exceptional organization skills and attention to detail

Excellent written and verbal communication skills with emphasis on tact and diplomacy

Ability to identify and solve complex problems using good judgment and discernment

Ability to work independently in a fast-paced growth environment, manage multiple priorities

Proven project management skills and track record of delivering results on time Demonstrated analytical skills and the ability to interpret data, identify trends and recommend solutions

Demonstrated computer skills with proficiency in HRIS, MS Outlook, Word, Excel, and Power Point Willingness  to travel to all health centers in service areaHIPAA STATEMENT All Planned Parenthood Arizona, Inc. employees shall not make any use or disclosure of protected health information that would violate the HIPAA Privacy Rule in order to ensure individuals’ health information is properly protected while allowing the flow of health information needed to provide and promote high-quality health care.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR

EXPERIENCE:

High School diploma or GED
- Required One year of work experience in a health care facility or clinic
- Not Required Two years of customer service experience - preferred / Not Required Certified Medical Assistant - preferred/ Not Required

Experience with Windows based computer systems helpful.