Hub Coordinator

Oakwood Creative Care partners with older adults living with cognitive and physical challenges and the families who love them to help them live with joy, dignity, and connection  specialize in dementia care, and our team delivers care coordination, caregiver education, and community resource navigation designed around one simple belief: growing older, or living with a cognitive or physical challenge, shouldn't mean giving up the things and people that make life worth living.

The Hub Coordinator helps create a welcoming, inclusive community for older adults and family caregivers. This role facilitates classes and group programs, coordinates hub activities, and supports the interdisciplinary team in delivering coordinated services. The Hub Coordinator also helps with participant intakes, gathers information, and connects individuals and families with appropriate Oakwood Creative Care programs and resources.

• Facilitate classes, workshops, Memory Cafés, and other group programs for older adults and family caregivers.
• Support the interdisciplinary team by coordinating communication, sharing relevant participant updates, and helping connect people to the appropriate services.
• Assist with intakes by welcoming prospective participants and caregivers, gathering required information, explaining hub programs, and coordinating follow-up with team members.
• Build supportive relationships with participants, caregivers, volunteers, and community partners.
• Coordinate daily hub activities, schedules, special events, and program materials.
• Prepare spaces and materials and help ensure activities are accessible, engaging, and run smoothly.
• Share information about Oakwood Creative Care programs and community resources.
• Maintain accurate attendance, intake, activity, and program records while following privacy requirements.
• Gather participant and caregiver feedback and suggest ways to improve hub services.
• Follow organizational policies and procedures related to safety, inclusion, and respectful communication.

• Experience in community programming, human services, aging services, education, recreation, or a related field.
• Strong facilitation and communication skills, including comfort leading groups.
• Ability to organize details, coordinate schedules, and manage multiple priorities.
• A warm, respectful approach to older adults, caregivers, and people living with dementia or other challenges.
• Ability to work collaboratively with an interdisciplinary team.
• Basic computer skills and ability to maintain accurate records.
• Reliable transportation for local outreach or events, if required.

• Experience supporting older adults or family caregivers.
• Familiarity with dementia-informed communication and engagement.
• Experience facilitating classes, support groups, or community programs.
• Experience with participant intakes or service coordination.
• Bilingual skills.