Senior ROI Technician Acute Job Mesa area,Arizona USA,Healthcare

Primary City/State:

Mesa, Arizona

Department Name:

HIMS Operating Svc Ctr-AZ East

Work Shift:

Day

Job Category:

Revenue Cycle

Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

As a Senior ROI Technician Acute, you will serve as a front-facing representative of the department, assisting patients and other requesters who walk in seeking copies of medical records. You will work in a busy, dynamic environment with a high volume of patient interactions while fielding incoming phone calls and responding to medical record requests. You will work with the ROI vendor and review release requests submitted through the portal/application.

You will also be cross-trained in document imaging and collaborate closely with other departments to support medical records needs and provide a positive experience for requesters.

This is an onsite position at Banner Desert Medical Center . The schedule is Monday-Friday 8:00AM-4:30PM.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION

SUMMARY

This position coordinates and processes a high volume of requests for confidential patient information in accordance with HIPAA, Federal, state and regulatory guidelines for the Banner Health system (hospitals, clinics, urgent care facilities).. May act in a leadership role and as a liaison between management and the staff. Facilitates the delivery of high quality customer service to external customers. Responsibilities typically include the monitoring and direction of daily workflow and involvement in process improvement/quality monitoring functions.

CORE

FUNCTIONS

Conducts routine, complex, high volume releases of health information in accordance with company policy and all state and federal laws. May act as a liaison to ROI techs and is knowledgeable with applicable federal and state regulations and Banner Health policies related to release of health information and HIPAA. Prepares certified copies of records for patient as requested for external reviewers and legal proceedings.

Monitor daily workflow processes, complete daily activities, and identify and communicate to leadership any opportunities for improvement as needed. Identify, address and communicate opportunities to improve work processes and practices good work group dynamics. May serve as a backup to other staff members to ensure the department operations are efficiently and effectively maintained.

Compiles department statistics, generates reports, and facilitates special projects as required including assisting in the development of targets and action plans to achieve department goals. All ROI staff must meet the minimum productivity standards.

Assist with the orientation, training, and re-education of ROI staff. Promotes communication, effective point of service decision making and problem solving while interacting with internal/external customers to ensure positive resolutions and customer satisfaction. Serves as a key liaison between staff, providers, and other internal customers.

Provide customer service and assistance related to ROI departmental functions to patients, vendors, physicians, ancillary staff, and other departments in person, over the telephone, through email, or by other means.

Works independently under limited supervision, provides leadership and expertise to a work team. Solves problems using defined procedures and a learned expertise in release of information processes in regards to HIPAA, regulatory, state and all Federal guidelines (i.e. OCR). Holds system wide scope of hospital, clinic and urgent care facility releases. Pays close attention to detail when processing requests. Must follow Banner Health policies, procedures and guidelines in releasing information according to federal, state, and regulatory guidelines across multiple states.

Determines appropriate…