Conference Services Manager

Position Summary

The Conference Services Manager is responsible for planning, coordinating, and executing meetings, conferences, and special events to ensure exceptional guest experiences. This role serves as the primary liaison between clients and hotel departments, ensuring all event details are communicated and delivered seamlessly.

Our property features over 25,000 square feet of versatile meeting and event space
, making it the ideal venue for conferences, banquets, and special occasions. If you’re passionate about hospitality and want to join a collaborative, high‑performing team, this is your opportunity to shine!

• Manage all aspects of conference and event planning
• Serve as the main point of contact for clients, providing exceptional service and timely communication.
• Coordinate with internal departments (banquets, catering, AV, housekeeping) to ensure flawless execution.
• Prepare detailed event orders and timelines for all functions.
• Monitor event progress and resolve issues promptly to maintain client satisfaction.
• Upsell additional services and amenities to maximize revenue opportunities.
• Maintain accurate records of event details, billing, and client preferences.
• Ensure compliance with brand standards and hotel policies.

• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal skills.
• Attention to detail
• Proficiency in Microsoft Office and event management software, including Delphi and Delphi Diagrams.
• Ability to work flexible hours, including evenings and weekends as needed.