Housekeeping Inspector

The Housekeeping Inspector inspect guest rooms after our room attendants have finished to ensure the room is thoroughly cleaned and is up to brand standards.

• High School Diploma or GED certification and equivalent work experience required.
• Minimum 3 years of hotel housekeeping or similar experience required.
• Bilingual English/Spanish preferred

• Long hours sometimes required, including nights and weekends.
• Light work-exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for long hours at a time, sometimes for entire shift.

• Must be able to convey information and ideas clearly, both oral and written.
• Must work well in stressful, high-pressure situation, particular with upset guests or staff members.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guest.
• Must be able to prioritize departmental functions to meet due dates and deadlines.

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Regular attendance is required in compliance with DHM standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes proper dress and correct nametag when working.
• Comply at all times with DHM standards and regulations to encourage safe and efficient hotel operations.
• Inspect guest rooms, public areas, back of the house areas, laundry and ensure appropriate inventory and supply of guest room items for housekeeping attendants responsible for cleaning guest rooms.
• Maintain and monitor “lost and found” policy and procedure.
• Be familiar with all brand specific programs and the procedures for each. Ensure that team members are knowledgeable in understanding and implementing the programs.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Effectively manage emergency situations i.e. fire, bomb threat, inclement weather, robbery, guest illness and /or accident.
• Perform all duties as requested by management.
• Attend/conduct all training/meetings as required by management.

• Internal:
  All hotel departments:
  For effective communication
• External:
  Hotel guests:
  To provide customer service

Reports to: Executive Housekeeper

Subordinates: Housekeeping Attendants performing various functions, such as guest room cleaning, laundry, delivery of supplies for attendants assigned to clean guest rooms or those cleaning other areas in the hotel.