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Support Associate, IT/Tech
Job in
Mesa, Maricopa County, Arizona, 85201, USA
Listed on 2026-01-01
Listing for:
VirtualVocations
Full Time
position Listed on 2026-01-01
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
A company is looking for a Support Associate to provide technical assistance and support to creators and shoppers.
Key Responsibilities- Review applications for potential creators and monitor support ticket inboxes
- Answer technical questions and elevate issues to leadership as needed
- Provide documentation of best practices and educate users on platform functionalities
- Experience in managing technical questions and support issues in a SaaS environment
- Ability to communicate technical concepts to non-specialists
- Experience troubleshooting technical issues and working within tight SLAs
- Basic understanding of digital marketing technologies and social media
- Familiarity with ticketing systems like Zendesk and content management systems
Position Requirements
10+ Years
work experience
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