More jobs:
Technical Service Manager, Sweet Protein
Job in
Mesa, Maricopa County, Arizona, 85201, USA
Listed on 2026-01-01
Listing for:
GenScript Biotech
Full Time
position Listed on 2026-01-01
Job specializations:
-
IT/Tech
Technical Support, Product Engineer
Job Description & How to Apply Below
Technical Support Manager (Sweet Protein)
Location :
United States Remote
The estimated salary range is $100,000 - $120,000 based on experience level.
About the RoleBestzyme is currently looking for a Technical Support Manager for our Americas Market. This role will work as a critical technical expert and problem-solver in North / South America, primarily responsible for technical support to achieve sustainable business growth in the food ingredient line. The Technical Support Manager acts as a vital bridge between customers, BD / sales, and R&D, contributing to driving commercial success and product improvement.
Key Responsibilities- Visit customers to clearly understand customer's need and provide application solutions to clients, tackling formulation and technology challenges
- Troubleshooting for internal / external customers, provide technical support to customers and align with regional BD / sales to complete the sales target
- Work closely with customers in their new product development projects to help create new product concept
- Collaborate with R&D teams to optimize product performance, refine product testing procedures and develop new solutions
- Monitor industry technology / formulating trends and competitive products to support products positioning
- Participate in industry exhibitions, technical forums, or customer seminars, convey product value to the market as a technical representative
- Food science / technology / engineering, bachelor degree or above; 5 years or above working experience of application and formula development, technical support in food & beverage, food ingredients, sweetener or flavor & fragrance industry
- Strong internal and external communication skills. Elaborate strong approach to quickly identify the cause of customers' technical issues and strong problem-solving skills
- Familiar with ingredient and end product regulations in the food and nutrition industry
- Highly motivated and positive to get work done, and the ability to work independently
- Fluent spoken and write in both English and Chinese is preferred, good communication with the global remote team
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