Solution Architect

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.

Versaterm Mindbase is a cutting‑edge mental wellness platform purpose‑built for first responders. Our mission is to provide proactive, confidential, and continuous support for the mental and emotional health of public safety professionals, including law enforcement, fire, EMS, and 911 communications.

The Solution Architect for Versaterm Mindbase serves as the technical and solution expert throughout the sales process, partnering closely with Sales, Product, and Customer Success teams. This role translates the complex mental wellness challenges facing public safety agencies into clear, compelling solutions, demonstrating how Mindbase delivers meaningful outcomes while maintaining confidentiality, trust, and operational integrity.

This role will play a critical role in discovery, solution design, product demonstrations, and RFP/RFI responses, ensuring agencies fully understand the value, security, and impact of the Mindbase platform.

This job posting is being used to fill an existing vacancy.

• Serve as the primary presales technical and solution expert for Versaterm Mindbase.
• Lead discovery sessions with public safety agencies to understand mental wellness, peer support, leadership, and operational needs.
• Design and present tailored product demonstrations that clearly communicate Mindbase’s value to both technical and non‑technical audiences.
• Partner with Sales to develop solution strategies that align Mindbase capabilities with agency goals, policies, and cultural considerations.
• Support RFP and RFI responses by providing accurate, compelling technical, security, and compliance content.
• Articulate Mindbase’s approach to confidentiality, data security, and trust; critical factors for first responder adoption.
• Collaborate with Product Management to relay market feedback and influence roadmap priorities.
• Assist in proof‑of‑concepts, pilots, and technical evaluations as needed.
• Act as a trusted advisor to prospects, reinforcing Versaterm’s commitment to human‑centered public safety technology.

• 3+ years of experience in presales, solutions engineering, or technical consulting roles.
• Experience supporting SaaS platforms, ideally within public safety, healthcare, Gov Tech, or wellness‑focused solutions.
• Strong understanding of public safety environments (law enforcement, fire, EMS, or 911) and their unique cultural and operational challenges.
• Ability to communicate complex technical and data‑driven concepts with empathy and clarity.
• Experience contributing to RFP/RFI responses and procurement‑driven sales cycles.
• Comfort presenting to a wide range of stakeholders, including command staff, wellness leaders, IT, and executive leadership.
• Passion for mental wellness, mission‑driven technology, and improving outcomes for first responders.

Due to the nature of our work with public safety agencies, this position requires compliance with the FBI’s Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint‑based background check. Specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment.

Versaterm is committed to fair and equitable compensation that is…