Server Engineer | Data Center Operations, Data Center Operations

Server Engineer | Data Center Operations

Job  | Amazon Data Services Japan G.K.

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain – and we’re looking for talented people who want to help.

• Work as part of the Operations team to maintain and support the data center infrastructure.
• Install, remove, and repair server racks, IT hardware, network components, and respond to emergent situations that affect operations.
• Meet customer service level agreements by resolving problems and serve as first line touch point for hardware troubleshooting and technical issues.
• Perform on‑call duties and participate in scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
• Participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
• Understand and apply policies and procedures, including safety and security, within the department.
• Contribute to documentation on operational issues through root‑cause analysis and support process improvement initiatives.
• Assist in training and mentoring less experienced team members as needed.

• Support Data Center infrastructure equipment such as racks, servers, networking devices, hardware components, cables, etc.
• Follow ticket‑based instructions to perform systematic problem resolution and routine operation activities on hardware or spare parts.
• Perform on‑call duties and participate in Data Center operations, including scheduled maintenance and change management.
• Show strong aptitude for troubleshooting and problem solving.
• Engage in site management and maintain tidiness in operation areas (5S).
• Work rotating shifts with a team of other engineers (10‑hour shifts with 1‑hour break, 4 days work / 3 days off).
• Standard work hours are 8:00‑18:00, 12:00‑22:00, or 21:45‑08:15.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

• Experience troubleshooting hardware and network equipment in a data center environment.
• Ability to respond to emergencies and perform first‑line support for hardware issues.
• Understanding of maintenance windows and change management.
• Strong communication skills in English;
  Japanese language skills are desirable.
• Experience with ticketing systems and escalation procedures.
• Lincensed network or server certifications (e.g., RHCSA, CCNA) and scripting skills (Bash, Python) are a plus.
• BA/BS in a technical field or equivalent practical experience.

• Problem management ticket tracking, escalation procedures, and on‑site data center facilities experience.
• Knowledge and understanding of maintenance windows and change management.
• Communication skills in both Japanese and English.
• Linux/networking certifications (RHCSA, CCNA, or equivalent) and scripting skills (Bash, Python, etc.).
• Bachelor’s degree or equivalent practical experience in a technical field.

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