NOC Analyst; Government; AT&T at AT&T Mesa, AZ

This position is a contract support position for our customer, no office requirement.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

AT&T has an opening for a NOC Analyst to provide remote support the Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO), in providing Network Operations in a 24x7x365 environment.

This role will include, but will not be limited to the following responsibilities:

• Provide alarm monitoring/response, any needed escalation and resolution of incidents and mentoring of junior analysts through incident resolution process.
• Troubleshoot network systems when necessary and make improvements to the network.
• Take technical lead of critical network incidents and drive internal and external resources in troubleshooting efforts
• Manage and administer a range of network operations tools applications to include Juniper firewalls, Cisco Firewalls, Cisco WLAN, Extreme Management Center (XMC) and Extreme NAC.
• Utilizes software and hardware tools and identifies and diagnoses problems and factors affecting network performance.
• Experience with operating and maintaining a Software-defined Wide Area Network (SD-WAN) architecture.
• Experience working with cloud-based networks.
• Support all operational security requirements for network devices and network operations tools applications

Support of the following NOC functional areas that include, but are not limited to:

• Wireless LAN
• Firewall management
• Internet Protocol (IP) address management
• Domain Name Server (DNS) administration Understand dynamic multipoint VPNs
• Strong written and verbal communication skills
• Establish plans and goals for self that meet the customer current or future project’s needs
• Prepare or participate in preparing NOC performance reports as required
• Monitor, create, edit, and enforce all standard operating procedures, processes and timelines

Public Trust (#public trust)

• Bachelor’s degree in related field or equivalent experience
• 5 years of experience in IT support or related field, preferability in network engineering or operations
• 2 years of experience providing network support in one or more of the following areas:
• Juniper SRX Firewalls configuration, troubleshooting, Policy configuration
• Wireless Access Point (enterprise level) Management and Administration
• Cisco ISE 3.0 (or later) configuration of access/authorization policies
• Cisco CCNA or Cisco CCNP certification, required within 60 days of start – non-waivable
• At least one of the following networking certifications by day one of hire:
• Implementing Cisco SD-WAN Solutions v2.0 (300-415)
• AWS Certified Solutions Architect – Associate
• Microsoft Azure Networking Solutions (AZ-700)
• CompTIA Cloud+
• Experience troubleshooting and fixing LAN/WAN network incidents
• Availability to work night shift hours (generally 9PM to 7AM) and weekends to support mission requirements
• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process

• Experience using and managing SPLUNK search heads
• Experience in Windows 2012 or higher and/or Linux server administration
• Cisco CCNP certification
• Juniper JNCIA-SEC certification
• Extreme certifications covering switching or network access control
• Ability to obtain Top Secret/SCI security clearance if required.

Our NOC Analyst's…