IT Manager

• Location 7427 E HAMPTON AVE STE 121,MESA, AZ, ,United States
• Job Category IT
• Employee Type Exempt OH
• Required Degree High school
• Travel 20%
• Manage Others Yes

The IT Manager is responsible for leading and maturing Level 3 Audiovisual’s Information Technology function through strong IT Service Management (ITSM) discipline, hands - on technical leadership, and a deliberate focus on process and policy.

This role serves as the primary interface between IT and the business, collaborating closely with leadership and functional teams to deliver measurable business value from technology investments. The IT Manager ensures IT services are secure, reliable, cost - effective, and delivered through repeatable, well - defined, and documented processes that support the company’s operational and growth objectives.

This is a leadership role that is also hands - on, requiring a mature systems administrator who understands how disciplined processes, clear policies, and sound technology decisions directly impact business outcomes.

Reporting relationships and whether people leader or individual contributor

• Own and continuously improve the IT Service Management framework, ensuring IT work is delivered consistently, predictably, and transparently.
• Act as system owner for the ITSM platform including incidents, requests, changes, assets, knowledge, and reporting.
• Design, document, implement, and enforce IT policies, standards, and procedures governing how technology is requested, delivered, secured, and supported.
• Ensure all IT work flows through defined intake, approval, and prioritization processes.
• Balance business responsiveness with operational discipline by enforcing structured workflows while maintaining strong stakeholder relationships.
• Regularly review service metrics, trends, and feedback to drive continuous improvement and communicate value to leadership.

• Provide senior - level, hands - on oversight of systems administration across endpoints, SaaS platforms, identity systems, and core IT services.
• Actively participate in system configuration, administration, troubleshooting, and escalation where appropriate.
• Ensure technology solutions are implemented in a way that supports real - world business workflows and minimizes friction.
• Serve as the escalation point for complex technical issues with material business impact.
• Ensure operational processes are embedded into systems administration activities, reducing reliance on tribal knowledge or individual heroics.

• Lead, coach, and develop IT team members through regular feedback, goal setting, and performance management.
• Set clear expectations for service ownership, documentation, and process adherence.
• Hold the IT team accountable for executing work consistently and according to defined standards.
• Partner with Finance, HR, Operations, and other business leaders to ensure IT services support functional objectives.
• Foster trust and credibility through clear communication, realistic expectations, and consistent follow - through.

• Own the IT operating budget, including forecasting, variance tracking, and cost optimization.
• Manage hardware, software, licensing, and vendor spend with a focus on business value and total cost of ownership.
• Develop and maintain lifecycle plans for endpoints, systems, and platforms to support predictable operations and reduce risk.
• Ensure technology spend follows defined governance and approval processes.
• Communicate cost, risk, and value tradeoffs clearly to leadership and recommend…