Loss Specialist

Position: Total Loss Specialist
What’s Under the Hood Drive Time  Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for Drive Time and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That’s Nice, But What’s the Job?

Responsibilities of the Job (Or Better Known as, Your Next Destination)
This position involves all aspects of the total loss process. Starting with the notification of the total loss claim, cancelation of ancillary products, filing Gap with the correct service provider, and ensuring completion after receiving insurance check. Specialists work with insurance adjusters in gathering all the necessary information pertaining to the claim and documents. Specialists will work with third parties to obtain updates or changes to insurance claims.

All processes should be completed in a timely manner to quickly and efficiently move the customer through the total loss process.

Communicate with various insurance carriers, gap providers and ancillary product services on statuses of claims, via phone, portal, and email

Navigate third party total loss portals by entering claims, uploading required documents, checking for updates and providing any necessary communication with third parties to ensure accurate and efficient completion of the total loss process

Gather and review documents for accounts in order to cancel ancillary products manually and systematically

File GAP in a timely manner with the correct GAP provider

Conduct phone and email conversations with ancillary product servicers to facilitate proper processing

Partner with internal titles team and Carvana’s title team to provide title processing timelines to insurance carriers

Assist other departments with inquires or escalations related to the total loss process

Document and route accounts to total loss queues as accounts move through the total loss process

Complete tasks on assigned accounts in a timely manner to prevent account aging in a total loss process

Utilize approved databases, tools, and websites to assist in the overall total process

Perform other related duties as assigned

Knowledge,

Skills and Abilities

(The Good Stuff)
Clear, concise and professional written and oral communications and interpersonal skills

Proficient typing skills

Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment

Research state specifics title release requirements

Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives.

Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers.

Ability to drive departmental compliance with FDCPA requirements

Knowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and local state repossession lawSelf-motivated with strong decision-making capabilities; ability to be a self-starter

Ability to work in an accurate, detail-oriented, and highly productive manner

Requirements (a.k.a What You Need to Get the Job Done)
High School Diploma, GED, or equivalent certification

Experience with Microsoft Office such as Excel, Outlook and Word2+ years of experience in financial services, insurance and/or claims

Associate degree or bachelor’s degree in business or related field may be used as a proxy for experience

Physical Requirements The Physical demands described within are representative of those that must be met by an employee to…