Customer Service Representative

Amphenol () is a Fortune 500 Company and one of the largest manufacturers of interconnect products in the world. We design, manufacture and market electrical, electronic and fiber optic connectors, coaxial and flat‑ribbon cable, and interconnect systems.

The primary responsibilities of this position include answering phone calls and emails, entering orders and quotes into the ERP system, collaborating with engineers and product specialists, providing information to customers (which will generate additional work), and offering technical support.

• Responding to emails, answering calls and corresponding with internal and external customers
• Preparing Quote, coordinating PCN with customers, forecast analysis and preparing book‑to‑ship estimates
• Organizing and responding to email RFQ enquiries, orders and technical requests
• Technical support and pricing management
• Working with product managers, regional sales managers, and internal and external customers
• Coordinating with two major operation sites (China and India) for delivery schedules on customer orders
• Analyzing customer forecasts and working closely with planning and sourcing teams
• Other related duties as required

• Challenge of making the order budget each month
• Satisfaction gained from meeting customer needs
• Challenge keeping up with telephone calls and paperwork

• High proficiency with desktop operating systems
• Organizational skills
• Excellent command of the English language
• Post‑secondary education (diploma/degree)
• Ability to work remotely from the team in Canada & travel there occasionally
• 1 – 5 years of customer service experience
• Knowledge of connector products or experience in electrical component industries – preferred
• Solid Microsoft Excel skills – preferred
• Experience with MRP systems – preferred

Must provide legal eligibility to accept employment in the United States as required by the Immigration Reform and Control Act, providing documentation that you are a U.S. person as defined in ITAR, 22 CFR 120.15 (U.S. Citizenship or Resident Alien Status) and defined by 8 U.S.C 1101(a)(20) and your satisfactorily completion of a drug test and background check prior to your start date.