Client service coordinator

Client Service Coordinator – Banfield Pet Hospitals

Be among the first 25 applicants. A career at Banfield means you’ll work in the pet healthcare field alongside industry experts with opportunities to educate clients and communicate effectively. Work in a team environment that offers a clear career path and ongoing growth and learning.

• Drive the flow of clients and pets through the hospital and maximize the productivity of the veterinary medical team by ensuring smooth client care and efficient operations.
• Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, educating them about their pet’s health, and encouraging hospital visits.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing documentation, entering pet information and history, using proper identification, and ensuring prompt service.
• Assist outgoing clients by providing instructions and invoices, dispensing medications per the veterinarian’s instructions, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and following opening and closing procedures.
• Conduct administrative functions as necessary and perform other duties as assigned.

Every associate, including the CSC, contributes to the veterinary team. We seek CSCs who are dedicated, positive, and align with our Five Principles:

• Quality – The consumer is our boss; quality is our work; value for money is our goal.
• Responsibility – We demand total responsibility from individuals and support responsibility in others.
• Mutuality – A mutual benefit is a shared benefit that endures.
• Efficiency – Use resources fully, waste nothing, do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

Hiring Qualifications and Capabilities:

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Functional
• Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management
• Ability to multi-task; strong problem-solving, and client service skills.
• Fluent English communication; strong written and verbal skills.
• Basic computer skills (Word, Excel, Outlook, etc.).

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography.
• One year of related experience required; customer service preferred.
• Medical background or terminology training preferred.

• Initiative;
  Integrity;
  Cooperativeness;
  Flexibility;
  Independence;
  Resilience under stress.

• Long periods at a computer; able to be confident around pets.
• Extended hours including weekends/evenings; may exceed 40 hours per week.
• Requires ambulatory ability and ability to lift up to 50 pounds; various vision and hearing requirements.
• Exposure to pets, potential hazards, and medications.

• Comprehensive medical, dental, and vision insurance.
• Retirement plans with company match; paid time off and holidays.
• Mental health resources; life insurance; disability coverage.
• FSAs and HSAs; parental leave; continuing education allowance for eligible positions.
• Backup care resources; fertility and family-building support; exclusive discounts; three free Optimum Wellness Plans for pets.
• Commuter benefits and voluntary protection options; legal and identity protection.
• Eligibility:
  Full-time vs Part-time varies by benefit; see policy details.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, veteran status, or disability. We comply with all applicable laws governing nondiscrimination. We believe inclusion and diversity enable us to live our purpose: A BETTER WORLD FOR PETS.

The pay range listed reflects a general hiring range for the area and may vary based on location, experience, skill level, and education.

• Entry level

• Part-time

• Business Development and Sales
• Industries:
  Veterinary Services

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