Client Services Representative

We’re Hiring! Full-Time or Part-Time Client Service Representative (CSR)

Brown Road Animal Clinic in Mesa, AZ, is looking for a friendly, dependable Client Service Representative to join our team!

We’re seeking someone who enjoys helping people and their pets, communicates clearly, and brings a collaborative attitude to a busy veterinary clinic.

In this role, you’ll help:

• Welcome clients and their pets with warmth and professionalism
• Answer phone calls, schedule appointments, and respond to client inquiries
• Coordinate patient check-in and check-out, process payments, and maintain accurate client information
• Work closely with our veterinary team to keep clients informed and support a positive visit

Previous customer service experience is preferred but not required; veterinary experience is a plus. Strong organizational skills, attention to detail, and a compassionate approach are essential.

We value teamwork, compassion, and an inclusive workplace where everyone feels welcome.
Full-time and part-time opportunities are available!

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life.

Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose
:
Give pets and the people who love them more quality years together

Mission
:
Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values
:
Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA:
Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.