Quality Assurance - Specialist

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Quality - MESA1 Full Time Mesa, AZ, US

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This position is responsible for managing customer quality, laboratory testing & measurement, and quality system processes to ensure product reliability and compliance. This position works closely with customers, suppliers, and cross-functional teams to maintain production stability, implement corrective actions plans, and sustain high-quality standards.

• Adheres to the HTGSS policies and procedures
• Learns, demonstrates and upholds HTGSS Core Values
• Complies with all HTGSS Certification standards;
  Management System (TS16949), Environmental ISO  and Health and Safety ISO  policies and procedures
• Treats all HTGSS team members with respect and professional courtesy
• Always strives to maintain a positive work environment
• Manages the department budget efficiently as per approved annual budget
• Performs additional assignments / duties as assigned

• Adhere to all safety policies and procedures
• Complies with all safety policies and 5S clean philosophy to maintain a safe, clean working environment
• Meets company safety goals

• Lead and manage responses to customer quality issues, complaints, and inquiries
• Conduct root cause analysis and develop corrective action plans (including 8D reports)
• Support PPAP / PSW submissions for new or modified products
• Collaborate with customer liaison teams to address on-site quality concerns
• Lead and manage responses to customer quality issues, complaints, and inquiries.
• Plan and execute product performance and durability tests (general scope, subject to future expansion)
• Understand the customer requirements for testing and ability to interpret and report results
• Manage calibration and preventive maintenance of measurement and testing equipment
• Perform Gage R&R studies; analyze results and prepare reports
• Conduct regular Process Tester/Tool Validation to ensure reliability of production inspection systems
• Analyze test data and translate results into actionable quality improvements
• Maintain and improve the Quality Management System (QMS) in compliance with ISO 9001 / IATF 16949
• Conduct internal process audits and manage nonconformance actions
• Monitor and report supplier quality performance (KPI)
• Develop and standardize quality documentation and procedures

• Reports to:
  
  Quality Manager
• 401(k)
• Healthy Insurance
• Life Insurance
• Supplemental Insurance
• Vision Insurance
• Paid time off

• Confidentiality :
  Adheres to the upmost confidentiality; particularly in regard to handling employment/personal information. Works with the team to ensure that all information from within the department is kept private.
• Multitasking :
  Must possess the ability to change from one task to another in quick manner based on company needs
• Communication: Works to ensure respectful, timely, accurate and appropriate communication across all levels of the organization.
• Initiative :
  Identifies problems and takes action to address current or future problems. Proactively engages to solve issues verses simply thinking about future actions.
• Engagement :
  Engages team members in developing goals, executing plans and delivering results (output). Motivates team members through clear and consistent communication. Models adaptability. Uses collaboration and influence skills to achieve successful outcomes.
• Leads by Example: Sets a good example for peers to follow.
• Integrity :
  Performs in such a way as to inspire a high degree of trust and acceptance amongst co-workers across all departments
• Customer Service Orientation: Focuses efforts on…