Call Center QA & Calibration Lead; Onsite
Listed on 2026-11-04
-
Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers, QA Specialist - Analyst/Manager
Cognizant in Mesa, AZ is seeking a Quality Analyst to bridge Quality Assurance, Training, and Operations. You will monitor agent interactions, provide real-time feedback, and support calibration efforts to drive program-wide excellence.
The role emphasizes root-cause analysis, cross-functional collaboration with Training and Operations, and producing concise reports for leadership. Onsite with 24x7 shift potential.
We are seeking a motivated Call Center QA & Calibration Lead (Onsite Mesa) to join Cognizant in Mesa, AZ, United States.
Step into the Call Center QA & Calibration Lead (Onsite Mesa) role at Cognizant in Mesa, AZ, United States and grow with us.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Mesa, AZ, United States.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).