Usability Researcher

Usability Researcher 3 (Qualitative Research Methods Focus)

Job Title:

Usability Researcher 3 (Qualitative Research Methods Focus)

Type:
Contract

Level: Mid-Level

Location:

Fully Remote domestic Canada sourcing. Any time zone.

Workplace:
Fully Remote

Duration: ASAP to TBD, with potential for extension

How would you conduct qualitative research to understand user behaviors and preferences?

How do you ensure that the research insights are incorporated into the product development process?

How would you contribute to competitor benchmarking studies and segmentation of user base?

How do you prepare research materials such as interview scripts and synthesize qualitative data?

How do you present research findings to stakeholders?

Do such questions intrigue you?

Client Overview:
We are hiring for a large search engine company. Join our team to support usability research and user experience design for location‑based services on web and mobile platforms.

Role

Summary:

As a Usability Researcher 3 with a focus on qualitative research methods, you will contribute to supporting usability research by conducting interviews, benchmarking studies, and usability tests. Your insights and recommendations will help improve the search engine's user experience.

• Plan and conduct in-depth interviews, benchmarking studies, and usability tests with customers to understand their workflows, pain points, goals, and motivations.
• Document interview outputs in detailed notes.
• Analyze qualitative data to identify patterns, themes, and opportunities for improvement.
• Create presentations and reports to communicate research findings and recommendations to stakeholders.
• Collaborate with cross‑functional teams to ensure research insights are incorporated into the product development process.

• Minimum 5 years of experience with qualitative research methods and customer interviews.
• Ability to analyze qualitative data and derive insights/themes.
• Experience in creating compelling presentations and reports.
• Bachelor's degree in Human‑Computer Interaction, Psychology, or equivalent training.
• Strong verbal and written communication skills, interpersonal skills, and customer empathy.

• Experience working with search engines or geospatial tools.
• Previous experience running benchmarking studies and understanding customer workflows.

This role provides the opportunity to work in a small team that has a large influence on a product with millions of daily active users. You will work on evolving search products, potentially with generative AI, and have the opportunity to make a big impact.

Competitive hourly rate offered.

To apply for this role, please email your resume, highlighting your relevant experience and qualifications, to  Please ensure that your application provides accurate information.

We are committed to diversity and inclusion. We encourage diverse candidates to apply. We provide equal employment opportunities to all qualified individuals and prohibit discrimination and harassment of any kind.

Don't miss out on this exciting opportunity to join our team and make a meaningful impact! Apply today!