Shift Lead

Description: Pay: $16-$18 per hour (DOE)

Are you a natural leader who thrives in a fast-paced environment and loves working with people? We’re looking for a motivated Shift Lead to help guide our team, deliver exceptional guest experiences, and ensure every shift runs smoothly.

As a Shift Lead, you’ll play a key hands-on role in daily operations—supervising, supporting, and training team members while upholding our high standards for food quality, safety, and service. This position is perfect for someone who enjoys leading by example, staying organized, and keeping energy high during busy shifts.

• Lead and organize daily shift operations
• Create and manage shift schedules
• Assign duties based on team members roles and strengths
• Train and coach new and existing FOH/BOH team members
• Ensure all food is prepared, cooked, and served according to recipes and quality standards
• Maintain food safety, cleanliness, and health compliance (HAACP, Steritech)
• Open and close the restaurant as needed
• Balance cash drawers and prepare deposits
• Handle guest concerns with professionalism and positivity
• Support catering operations (delivery schedules, event details, team communication, accuracy)
• Monitor guest experience standards (Greet, Verify, Thank, WOW moments, alerts)
• Oversee facilities duties and cleanliness, including equipment tracking and follow-up
• Support orientation and ongoing team development
• Step in wherever needed to keep operations running smoothly

• Strong organizational and leadership skills
• Ability to multitask and stay calm in a fast-paced environment
• A team-first attitude with excellent communication skills
• Commitment to food safety, quality, and outstanding guest service
• Reliability and flexibility with scheduling

If you’re ready to take the next step in your leadership journey and make a real impact each shift, we’d love to meet you!

WORKING REQUIREMENTS/CONDITIONS

Education/Certification:

• Food Handler permit
• Serv Safe Certification
• Valid Driver's License

Experience

Required:

• Proven experience as a supervisor, preferably in a fast-paced kitchen environment
• Strong knowledge of food preparation techniques and safety standards
• Ability to follow recipes and instructions accurately
• Excellent time management skills and the ability to multitask in a busy kitchen
• Strong communication skills and a team-oriented attitude
• Minimum of 1 year of experience in a similar role

Skills/Abilities:

• Ability to stand for long periods and lift heavy items (up to 50 lbs)

• Finger dexterity: typing, picking up small objects, or pinching fingers together
• Talking: ability to convey detailed or important instructions clearly
• Hearing: adequate hearing to respond to alarms, signals, and other sounds
• Vision: good near and peripheral vision for reading and monitoring
• Coordination: hand-eye and motor coordination for plating, pouring, cutting
• Stamina: long hours of standing with focus
• Mobility: ability to stand and walk for extended periods; frequent bending, reaching

• Capable of working in a hot, fast-paced kitchen environment
• Capable of driving; ability to load and unload merchandise