Customer Service Representative - Overnight

Customer Service Representative - Overnight

Job Category
:
Ops Hourly

Requisition Number
: CUSTO
003720

• Posted :
  August 25, 2025
• Full-Time
• On-site
• Rate : $16 USD per hour

Showing 1 location

COBB
005-Mesa-S Signal But
1855 South Signal Butte Road
Mesa, AZ 85209, USA

Store Manager or Store Assistant Manager (varies based on business need)

DIRECT/ INDIRECT REPORTS:

None

EFFECTIVE DATE:

6/1/2025

The Customer Service Representative (CSR) is the face of our convenience store operations, responsible for delivering prompt, courteous, and top-tier service to every customer. This role interacts directly with guests both in person and via telephone, tendering transactions, resolving inquiries, addressing complaints, and promoting store products and promotions. CSRs are expected to maintain a clean, organized environment while ensuring compliance with all safety, legal, and operational policies.

Ideal candidates will thrive in fast‑paced retail settings, bring a positive attitude to every shift, and take pride in delivering exceptional customer experiences.

• Greet and assist customers in a friendly, professional, and timely manner
• Provide information about store products, services, and promotions
• Answer customer questions and resolve issues or complaints quickly and efficiently
• Communicate effectively with team members and store leadership to ensure smooth operations

• Accurately tender cash, credit, debit, and mobile transactions using point-of-sale (POS) system
• Follow all cash handling procedures including reconciliation and shift balancing
• Comply with all legal requirements regarding the sale of restricted items such as alcohol, tobacco, fuel, and lottery (where applicable)
• Engage in suggestive selling and upselling of products and services
• Discuss and promote current promotions and membership or loyalty programs to customers

• Restock shelves and coolers, fill product holes, and maintain front‑facing and stocked displays
• Receive and organize vendor shipments in a timely and accurate manner
• Maintain cleanliness standards for the store including counters, floors, restrooms, and customer areas
• Assist with cleanliness and maintenance tasks, including restroom cleaning, trash removal, dumpster cleaning, and pump area upkeep, to maintain a sanitary and customer‑ready environment
• Perform duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
• Follow all company dress code, attendance, and operational policies
• Perform all duties in strict adherence to regulatory requirements, including fuel handling, food safety, alcohol and tobacco sales, lottery sales, environmental safety and OSHA standards to ensure a safe and compliant store operation

• Basic understanding of retail and/or convenience store operations
• Familiarity with POS systems, cash handling, and product placement
• Awareness of safety, sanitation, and legal requirements related to sales and store cleanliness

• Excellent customer service and communication skills
• Attention to detail and strong accuracy in cash handling
• Ability to manage multiple tasks in a fast‑paced environment
• Dependable, punctual, and self‑motivated

• Ability to stand and remain active for extended periods
• Ability to work flexible hours, including evenings, weekends, and holidays
• Able to lift and carry up to 50 pounds as needed for stocking or receiving shipments
• Willingness to work as part of a team and adapt to changing priorities

• High School Diploma or equivalent preferred, not required
• Previous experience in customer service or retail preferred
• Minimum of 18 years of age required due to equipment and/or fuel handling responsibilities (where applicable)
• Must meet all required certification and regulatory compliance standards applicable to the role, as defined by federal, state, and local laws (e.g., fuel handling, food safety, alcohol/ tobacco sales, environmental safety, OSHA requirements), where applicable
• Ability to pass any legally required…