Liquor Manager

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Directs and controls the operation of the liquor department. Supervises and trains liquor personnel. Ensures customer service and product quality, selection and presentation.

• Champions customer service programs to meet or exceed Division goals. Handles customer relations positively, including resolution of complaints. Promotes Albertson's philosophy of personalized service in the liquor department.
• Liaises with vendors; orders, receives and breaks downloads. Stocks, displays and rotates product to ensure quality, selection, eye‑appeal and proper inventory level to meet customer demands. Creates effective displays for mixers, beer, liquor, wine and related merchandise.
• Operates check stand equipment such as cash register and scanner to process customer orders. Assists customers by answering questions on product quality and taking and filling special orders. Makes product suggestions and engages in suggestive selling. Makes intercom announcements.
• Ensures compliance with state and federal liquor sales laws and Company restricted sales and loss prevention policies. Monitors inventory and space security.
• Supervises, motivates, trains and participates in the hiring of liquor personnel. Monitors associate performance and recommends personnel actions such as hiring, firing, layoff and disciplinary action. Schedules personnel to ensure adequate coverage, service level and meeting of budgetary goals.
• Supervises the day-to-day functions of the liquor department to achieve customer service, sales and profit objectives.
• Conducts daily inspections of the liquor department and initiates corrective measures to ensure compliance with maintain in-stock conditions, sanitation, safety and security requirements.
• Assists with all liquor duties such as cleaning, stocking, storage and customer service.
• Implements effective promotional and seasonal displays. Controls shrink and expenses. Accurately completes and monitors daily log sheet, purchase report, and sales and labor paperwork and logs. Follows Company transmittal procedures.
• Takes inventories and maintains accurate department records.
• Maintains and organizes sales area, backroom and cooler.
• Ensures proper merchandising of product by understanding and implementing schematics, merchandising of advertised items, proper signing procedures and monitoring product flow.
• Follows Company policy in pricing and handling reduced‑to‑clear items.
• Answers and responds to incoming calls appropriately. Receives and resolves customer complaints and reports to the Store Director as appropriate.
• Reviews Micro Strategy reports to determine movements on items within subcategories, to make the best business decision on display and shelf qualities.
• Ensures that all associates are trained and instructed in the proper performance of work duties. Monitors associate performance and reports observations to the Store Director. Resolves associate complaints and reports to the Store Director as appropriate.
• Maintains confidentiality concerning associates, store sales and other Company information.
• Responsible for performing all job duties safely, accurately and with honesty and integrity.
• Other necessary and required duties.

• Working knowledge of all job duties within the Liquor Department.
• Strong communication, leadership, interpersonal skills and proven ability to manage people.
• Knowledge of employment laws and workplace practices.
• Understanding of Company practices and Liquor Department policies and procedures on storage, safety, sanitation and loss prevention.
• Knowledge of state and federal liquor sales laws.
• Understanding of popular drink recipes and product types.
• Ability to judge and react to business activity.
• Knowledge of product quality, variety, standards, sanitation and labeling.
• Basic mathematics and metric measurements.
• Frequently reaches, lifts, stacks and maneuvers objects up to approximately 80 lbs. Bends, stoops and reaches frequently; may climb ladders. Pushes and pulls fully loaded hand trucks, six‑wheeler carts and pallet jacks.
• Manual dexterity and good eye‑hand coordination.
• Me…