Retail Lead
Listed on 2026-01-09
-
Retail
Retail & Store Manager, Retail Associate/ Customer Service, Retail Support, Customer Service Rep
Retail Lead
Location:
Mesa, AZ
Pay Range: $40-50k/year
Cannabis isn’t just an industry — it’s a movement.
Mint Cannabis is proudly leading the charge from premium flower and infused eats to groundbreaking innovation and unforgettable service. Everything we do is about elevating the experience — for everyone. Whether you’re a longtime enthusiast or just starting your journey, Mint Cannabis is about connection, growth, and good vibes only.
We’re looking for a Retail Lead ready to roll up their sleeves (pun absolutely intended) and take charge of our daily retail operations, with their boots on the ground.
Ready to grow with us? 🌱 Let’s make it happen.
What You’ll Do- Support daily dispensary operations including opening/closing procedures, floor flow, inventory checks, and compliance.
- Deliver exceptional customer service — greet patients, answer questions, verify allotments, and guide them through product selection.
- Train, coach, and motivate Bud tenders to maintain high standards in service, sales, and cannabis education.
- Ensure all displays are neat, properly labeled, and fully stocked with fresh, compliant product.
- Address customer concerns professionally and de‑escalate issues to create a positive guest experience.
- Operate POS systems accurately and assist with cash handling and reconciliation.
- Uphold all cannabis regulations, company SOPs, and safety standards.
- Act as a communication bridge between store management and team members to support a positive, compliant, and high‑performing environment.
- Must be at least 21 years of age.
- Must pass a background check and meet all Massachusetts cannabis regulations.
- 1+ year of experience in cannabis, retail, or customer service.
- 1+ year of leadership experience preferred.
- Strong communication and conflict resolution skills.
- Passion for cannabis and knowledge of local product offerings and brands.
- Ability to lift up to 50 lbs and stand for 3+ hours at a time.
- Dependable, punctual, and able to adapt to flexible scheduling — weekends and holidays included.
- Reliable transportation and valid .
- A work culture that’s welcoming, passionate, and built on good vibes.
- Opportunities for growth as we expand into new markets.
- Discounts on products and merch.
- Health, dental, and vision benefits (for eligible roles).
- Paid time off to relax, recharge, and take care of you.
- A chance to be part of something amazing 🌱.
- Must meet all applicable state requirements to work in a licensed cannabis facility.
- High school diploma.
- To submit your application.
Mint Cannabis is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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