Sales Representative

Description

At Delta Mechanical, we're more than just a plumbing company; we're a family built on a foundation of integrity, excellence, and unwavering dedication to our craft. Since our humble beginnings in 1996, we've grown from a small-scale family business to setting new standards of excellence every step of the way.

Why join us? Here's why:

Commitment to Excellence: We pride ourselves on delivering exceptional plumbing services ranging from routine maintenance to complex installations and emergency repairs. We're committed to excellence in every aspect of our work.

Culture of Innovation: We stay ahead of the curve by embracing the latest technological advancements in the plumbing industry.

Nationwide Presence: With branches in multiple cities and states across the country, Delta Mechanical offers opportunities for relocation and growth.

Job Summary

Sales representatives serve as the first line of the customer experience, sell the Delta Mechanical brand, products, services, and build value with every interaction. They act as a main point of contact between the business and its customers.

Essential Job Functions

• Addresses customers via inbound and outbound calls and delivers the Delta Mechanical brand.
• Answers all inbound sales calls and makes all outbound sales calls assigned in a timely manner for maximum conversion of leads to sales.
• Builds rapport with every customer to gain a foundation of trust for the sale and the service; creates value with every call.
• Correctly identifies customers’ needs by using a series of scripted qualifiers and reasoning.
• Provides expert guidance and correctly recommends products and services according to customers’ needs. Draws from knowledge base to recommend alternatives and/or options to customer when necessary to save the sale.
• Sells the determined products and services at set prices to maintain company margins.
• Identifies opportunities to upsell and leverages sales strategies.
• Presents effective solutions to customer objections to overcome rebuttals and close the sale.
• Maintains up-to-date knowledge of company procedures and best practices, products and services offered, sales techniques, field technician teams and schedules, and code requirements for all applicable markets.
• Meets company metrics for closing rate, conversion rate, inbound and outbound calls.
• Upholds a level of commitment to and integrity to the customer and the company.
• Captures customer payment information.
• Creates job and contract in systems for all items sold and all customer information.
• Schedules customers’ installations according to the technician’s schedule and the customers’ needs.
• Meets monthly sales goals and contributes to sales team success as a motivated, energetic team member.
• Communicates with management to share customer feedback, areas of improvement, sales techniques.
• Completes all the required Company training/compliance courses assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

Education

• High school diploma or equivalent.

Experience

• No prior experience or training required.
• This position does not include any supervisory responsibilities.

License & Certifications

• No specific licenses & certifications needed.

Skills & Abilities

This position requires the capability to understand and follow both oral and written directions. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:

• Excellent customer service skills.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Able to establish and maintain cooperative working relationships.
• Able to use sound judgement; work independently, with minimal supervision.
• Strong analytical and problem-solving skills.
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established time frames.
• Basic math skills.

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